Scan to email CE-03 not able to send out of email domain.

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  • mikez
    Technician

    Site Contributor
    • Oct 2012
    • 30

    #1

    Scan to email CE-03 not able to send out of email domain.

    We have several different machines, different models having same issues with scan to email. Getting code ce-03. Not able to send email outside of domain.

    Example: smtp setup for test@bie.com only email addresses copier can send to is @bie.com Not able to send to a @gmail.com

    Weird thing is that we have 2 machines at one site. One is able to send to anybody and the other can only send within domain with the exact same smtp settings. We ran a cable from bad copier to good copier port to see if port was issues and it still not able to send out.

    Any ideas would be a big help.
  • Akitu
    Legendary Frost Spec Tech

    Site Contributor
    2,500+ Posts
    • Oct 2010
    • 2595

    #2
    Re: Scan to email CE-03 not able to send out of email domain.

    If in doubt and the machines are in the same office with same settings etc., perform a device clone from the working machine to the non working one. I've had that fix a handful of problems in the past.
    Cthulhu for president! Why settle for the lesser evil?

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    • mikez
      Technician

      Site Contributor
      • Oct 2012
      • 30

      #3
      Re: Scan to email CE-03 not able to send out of email domain.

      Originally posted by Akitu
      If in doubt and the machines are in the same office with same settings etc., perform a device clone from the working machine to the non working one. I've had that fix a handful of problems in the past.
      I'll will try that for the one office that has 2 machines.

      Thanks.

      Comment

      • colgrimes
        Technician

        50+ Posts
        • May 2012
        • 64

        #4
        Re: Scan to email CE-03 not able to send out of email domain.

        If you want to set it up as a receive connector on the exchange server it will send to outside email addresses other than their domain.
        Im sure there are some instructions online for setting one up.

        CopierCollin.com
        Hybrid Honest Sales/IT

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