MX-3110

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  • Tewwk65
    Technician
    • May 2011
    • 12

    #1

    MX-3110

    MX-3110, having issues with the machine keeping up with adding toner,The color falls off or changes.firmware all up dated, PM s done.Calibrated until the cows come home.Customer does alot of full bleeds and coverage?Anyone have any ideas.Customers had it!!
  • mojorolla
    The Wolf

    2,500+ Posts
    • Jan 2010
    • 2583

    #2
    Re: MX-3110

    After a full calibration, run 63-8 and 67-28 to lock in target for scan and print sides.


    Failing to plan is planning to fail!!!

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    • Tewwk65
      Technician
      • May 2011
      • 12

      #3
      Re: MX-3110

      Yeah have done those sims and calibration Too.Its like it wont stop and tone up either?

      Comment

      • Akitu
        Legendary Frost Spec Tech

        Site Contributor
        2,500+ Posts
        • Oct 2010
        • 2595

        #4
        Re: MX-3110

        Tell them how to perform user calibrations before their full bleed and extended print jobs. Should help maintain quality.
        Cthulhu for president! Why settle for the lesser evil?

        Comment

        • Tewwk65
          Technician
          • May 2011
          • 12

          #5
          Re: MX-3110

          The customer is already calibrating almost every 25-30 prints.Its like it doesnt add toner!

          Comment

          • Akitu
            Legendary Frost Spec Tech

            Site Contributor
            2,500+ Posts
            • Oct 2010
            • 2595

            #6
            Re: MX-3110

            The fact they're doing full bleeds and heavy coverage means it's not going to operate quite within specs, it's gonna go through a lot of toner quickly and may be struggling to keep up with the demand. I'm not 100% certain that's the case though. Definitely a weird issue, nothing which I've had to deal with. Sorry I can't be of more help.
            Cthulhu for president! Why settle for the lesser evil?

            Comment

            • DavePo
              Trusted Tech

              250+ Posts
              • Jul 2008
              • 303

              #7
              Re: MX-3110

              Have you gotten your RSS involved? We had a similar issue with a C330 ( I know ancient Beast). It was not adding toner due to the way the customer was using as printer. The machine would not check toner level if only one page print job s were sent. Customer was sending print jobs by the hundreds but only one page at time. We had our RSS come and looked into it. Turned out they had to have special firmware written in Japan for us. You never know.

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