Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the code

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  • shabbaranks
    Technician
    • Oct 2013
    • 12

    [Misc] Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the code

    Hi,

    There are a number of jobs mounting up on our Sharp 2600n whereby the users have configured a code to print the job off within the job handling. They have since forgotten the code they use and now the jobs are stuck, if I try and clear them as the admin it still asks me for the code.

    Any ideas please?
    Thanks
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3380

    #2
    Re: Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the c

    Originally posted by shabbaranks
    Hi,

    There are a number of jobs mounting up on our Sharp 2600n whereby the users have configured a code to print the job off within the job handling. They have since forgotten the code they use and now the jobs are stuck, if I try and clear them as the admin it still asks me for the code.

    Any ideas please?
    Thanks
    Did you put a check mark for "Delete File", "Delete Folder", and "Password Change" under Document Filing Settings on web page?
    "You can't trust your eyes, if your mind is out of focus" --

    Comment

    • shabbaranks
      Technician
      • Oct 2013
      • 12

      #3
      Re: Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the c

      Originally posted by ZOOTECH
      Did you put a check mark for "Delete File", "Delete Folder", and "Password Change" under Document Filing Settings on web page?
      Thanks for the reply Zootech, I have selected the documents and clicked both delete and delete all but it still prompts me for the password the user has assigned to the print job.

      I cant see the check marks your referring to though - I have attached a screen grab as reference

      Image4.jpg

      Comment

      • DavePo
        Trusted Tech

        250+ Posts
        • Jul 2008
        • 302

        #4
        Re: Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the c

        You need to look under system settings/document filing settings. There will be a section where you select admin authority to delete files.

        Comment

        • shabbaranks
          Technician
          • Oct 2013
          • 12

          #5
          Re: Sharp 2600 - Deleting jobs which have a security code - yet youve forgotten the c

          Originally posted by DavePo
          You need to look under system settings/document filing settings. There will be a section where you select admin authority to delete files.
          You my friend are a genius! Thank you, that's been frustrating me for ages.

          Comment

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