MX-4101n Tray 1&2 lift motors do not work after transporting machine....

[Kyocop]

Removed the above machine from customers business back to shop. Tray 1 and 2 were working fine at customers but now back at shop shows paper empty on 1 and 2 apparently because lift motors are not raising. Connectors appear fine...but I must be missing something that is affecting both.

Any ideas?

Thanks in advance for any advice!

[harleyrider]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

Will they run at all in simulation? I think it is 6-1 if I remember right.

[Kyocop]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

Nope, no go in sim. All the connections seem to be fine as well (have the back cover off as we speak). The boards show no sign of damage either (there seems to have been a little rough handling in the moving of the copier). CLUM1 and CLUM2 do not seem to respond. Therefore the number 1 and number 2 trays do not register having paper in them.

[harleyrider]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

I have had the "black box behind the trays go bad. Test the size sensors in 4-2?

[Kyocop]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

looking.....although thought that was for LCC only so looking

[Kyocop]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

DLUM1 and DLUM2 in 4-3 pop off immediately.

[brewster67]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

Have you tried the paper feed trouble clear. Its either sim 15 or 17.

[Kyocop]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

Have you tried the paper feed trouble clear. Its either sim 15 or 17.

Yea, absolutely no response. And it is 17. So the tray asks for paper even when half full. What is weird is it is both motors....so hunting that common denominator that would link this double trouble.

[Kyocop]

Re: MX-4101n Tray 1&2 lift motors do not work after transporting machine....

Traced the fault to a connector on the Main PWB...Thanks so much for the suggestions.....

Roth On!