Sharp AR M237 Scan to folder

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  • kmtech
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2008
    • 125
    #1

    Sharp AR M237 Scan to folder

    Hi and Marry Xmas to all. I have a sharp ar m237 and it was working fine Scanning to Email and all of a sudden it stopped. I tried everything i could think of, check incoming and outgoing and pass word, all good. Not great on sharp, but i know mita and ricoh, Not sure what could have happened. their using Att for mail and I called them, he said log in to their account and go to Yahoo and log in, which is odd to begin with. So im thinking just scan to folder, can anyone help.
    Thanks.
    Bill
    Tags: None
    • faxman28
      Trusted Tech

      Site Contributor
      250+ Posts
      • Nov 2010
      • 436
      #2
      Re: Sharp AR M237 Scan to folder

      It looks like your customer has a yahoo email account(since att said to login to yahoo) yahoo email is not supported as yahoo uses TLS for security. Sharp supports SSL. Also I think the m237 can't scan to network folder , unless you use sharpdesk or the network scanner tool .

      Models:
      All Current MFPs

      Priority:
      Medium

      Date:
      May 2012

      Subject:
      Cannot Scan to Yahoo Ymail Account

      Symptom:
      Will not scan and getting error message on MFP panel.

      Cause:
      Unsupported protocol in use by Yahoo.

      Sharp MFPs do not currently support the TLS protocol for SMTP. Yahoo mail or Ymail uses

      TLS port 465 therefore our MFP will not function for scanning using a yahoo mail server.

        Comment

        • kmtech
          Trusted Tech

          Site Contributor
          100+ Posts
          • Sep 2008
          • 125
          #3
          Re: Sharp AR M237 Scan to folder

          Thanks Faxman, they must have just changed it to yahoo in the near past and that explains why i cant get a connection. I would like to up grade them anyway, so its time to do this or have them change there email account. lets see which would be the best!!
          Thanks
          Bill

            Comment

            • bilyahn
              Service Manager

              1,000+ Posts
              • Dec 2006
              • 1467
              #4
              Re: Sharp AR M237 Scan to folder

              I just set one of these up to scan to folder with 4 Macs so it is possible. Had to use the IP address as it wouldn't recognize the computer name in the address.

              Good luck.

              Bil

              Got to love when client IT people are on the ball and don't rely upon DHCP to do their work for them!!!

                Comment

                • kmtech
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Sep 2008
                  • 125
                  #5
                  Re: Sharp AR M237 Scan to folder

                  Originally posted by bilyahn
                  I just set one of these up to scan to folder with 4 Macs so it is possible. Had to use the IP address as it wouldn't recognize the computer name in the address.

                  Good luck.

                  Bil

                  Got to love when client IT people are on the ball and don't rely upon DHCP to do their work for them!!!
                  Thanks for the reply and thats what i used to try the setup meaning the name so i will try the ip.
                  Bill

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