MX-4111n - SPPD2_NM Jams using Bypass

[oeshuron]

As title says, have an MX-4111n giving an PPD2_NM Jam code while doing labels from bypass tray. Have tried doing updated sensor as per bulletin 'MFP-TB-663' to no avail. Any ideas? Tech is thinking the manual feed clutch could be the culprit?

Code is PPD2_NM, not SPPD2

[bilyahn]

Re: MX-4111n - SPPD2_NM Jams using Bypass

Does it happen with any other media through the bypass or just using labels?

[oeshuron]

Re: MX-4111n - SPPD2_NM Jams using Bypass

Last time he was on-site it would jam with other paper types as well. He is going to try running the paper through letter-r instead of letter as well as disabling jam detection the next time he goes out.

[glewisme]

Re: MX-4111n - SPPD2_NM Jams using Bypass

Have you cleaned the one way bearings and shafts in the bypass feed section???? Also in SIM 7-1 turn off mis-feed detect and try it. If it jams it's mechanical if not it's more than likely a sensor issue.

[oeshuron]

Re: MX-4111n - SPPD2_NM Jams using Bypass

Have you cleaned the one way bearings and shafts in the bypass feed section???? Also in SIM 7-1 turn off mis-feed detect and try it. If it jams it's mechanical if not it's more than likely a sensor issue.

Will ask about the bearings and shafts. As I said in my previous post he is going to try turning off misfeed detect next time he goes out. Thanks.