MX-5001N Lost Web page password

[Jaws]

Somehow the web page password has been changed. And themachine has a security data kit inside (MX-FR11U). So, I can't do a 24-30 or24-31. Read there might be some dip switches I could turn on and force a reset,but I could not locate them. Called sharp and they said there is no way to recoverthe password. They said I couldn't even take the MX-FR11U out and replace themwith factory chips to get it back. I upgraded the firmware, but it did not help.

Anybody got any suggestions????

All comments are welcome, good, bad, even sarcastic.

Sad thing is, I think the customer changed it and won't admit it. Now they want us to replace the machine.

[ruben]

Re: MX-5001N Lost Web page password

Contact any previous owners of the machine, they might have a record of it or use the same password on every machine.

[ZOOTECH]

Re: MX-5001N Lost Web page password

Are you able to login to the admin settings at the copier? I haven't had to try this (thankfully) yet, but maybe a NIC reset would put the admin password back to default - it couldn't hurt and settings could easily be returned (this is assuming you can access admin settings at the copier). I have not seen the little switches on the MFP pwb that's located on the right side, only on the left side pwb.

[MattL]

Re: MX-5001N Lost Web page password

Have you tried a blank password, we found that with some machines that is what the password ended up as.

Failing that there is a topic on here on how to reset the passwords, move one of the dip switches and it works too.

[CorbinDallas]

Replace the data security kit flash roms with normal roms. Then you can do 24-30. Then reinstall the DSK roms.

[ren2003]

pswd reset w/security kits

Only way to reset a sharp MFP password that has a data security kit is to run 62-1 hdd format, purpose for the security kit is to protect data written on to the disk. Once formatted, usually pswd will default back to default. You can also run 67-70 to clear out NIC settings, this wipes all configurations including dns and smtp ect... if being used.

[Jaws]

Re: MX-5001N Lost Web page password

Hard drive format did the trick, thanks ren2003. Takes about 30 to 40 minutes

[Wind Cool]

Re: MX-5001N Lost Web page password

Somehow the web page password has been changed. And themachine has a security data kit inside (MX-FR11U). So, I can't do a 24-30 or24-31. Read there might be some dip switches I could turn on and force a reset,but I could not locate them. Called sharp and they said there is no way to recoverthe password. They said I couldn't even take the MX-FR11U out and replace themwith factory chips to get it back. I upgraded the firmware, but it did not help.

Anybody got any suggestions????

All comments are welcome, good, bad, even sarcastic.

Sad thing is, I think the customer changed it and won't admit it. Now they want us to replace the machine.

Have you try using Supervisor to login ?

[ZOOTECH]

Re: MX-5001N Lost Web page password

Have you try using Supervisor to login ?

Did you read his last post???

[mojorolla]

Re: MX-5001N Lost Web page password

Replace the data security kit flash roms with normal roms. Then you can do 24-30. Then reinstall the DSK roms.

Just did this 2 weeks ago on a MX-M623 with DSK.
Worked like a charm!

[pmehreteab]

Re: MX-5001N Lost Web page password

If you reset the NIC card to factory default, then you could log on the web page using the default password,which is "admin"

[harleyrider]

Re: MX-5001N Lost Web page password

Thread is over a year old.

[sharphead]

Re: MX-5001N Lost Web page password

Thread is over a year old.

Its not anymore