mx m350 locks up on print jobs or keeps rebooting.

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  • Sharptech0892
    Technician

    Site Contributor
    50+ Posts
    • Aug 2011
    • 77
    #1

    mx m350 locks up on print jobs or keeps rebooting.

    Have several MX-M350'S at a few locations same company that when printing from a section 8 web site copier will keep rebooting until the que is cleared, anyone else seen this? Or know the fix? Thanks in advance.
    Tags: None
    • oldrn
      Trusted Tech

      100+ Posts
      • Apr 2008
      • 166
      #2
      Re: mx m350 locks up on print jobs or keeps rebooting.

      Look at some of the threads for the AR-M455 doing similar things such as this one: http://www.copytechnet.com/forums/sh...ight=print+job Since the MX-M350 evolved from the AR-M455, the solution may be common.

        Comment

        • ntbann
          Senior Tech

          500+ Posts
          • Jan 2012
          • 623
          #3
          Re: mx m350 locks up on print jobs or keeps rebooting.

          If it is a pdf that they are printing you could have them try print as image under the advanced tab.

            Comment

            • mojorolla
              The Wolf

              2,500+ Posts
              • Jan 2010
              • 2570
              #4
              Re: mx m350 locks up on print jobs or keeps rebooting.

              As with most things "section 8", it simply does not want to work.....I couldn't resist.

              Not sure on older models, but SIM 67-17 will dump all data from the printer memory. Have seen this resolve several printing issues.
              You can try the "print as image" as suggested above (PS only) or download the .pdf as opposed to printing from the website. You could also try using a different browser; Firefox is all I use.


              Failing to plan is planning to fail!!!

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                • Akitu
                  Legendary Frost Spec Tech

                  Site Contributor
                  2,500+ Posts
                  • Oct 2010
                  • 2595
                  #5
                  Re: mx m350 locks up on print jobs or keeps rebooting.

                  Same fix as always with this problem, a little searching would have revealed the answer several times over.

                  This is corrected by a firmware update on this machine. If you have base level 1.00 firmware you'll need to figure out a way to update it, for myself it wound up being that I had to order v2 flash ROMs from Sharp before I could do a USB upgrade with sim 49-1. Firmware updates on this machine are fickle in that they require a flash drive no larger than 2 GB (can get around this by partitioning anything larger down to 2GB and leaving the remaining space unallocated) and must be formatted in FAT16. FAT32 was too new for this machine to be able to read.

                  After firmware is updated, find the offending print job stuck in the queue of whoever tried to print to it last and delete it, machine will stop rebooting.
                  Cthulhu for president! Why settle for the lesser evil?

                    Comment

                    • Sharptech0892
                      Technician

                      Site Contributor
                      50+ Posts
                      • Aug 2011
                      • 77
                      #6
                      Re: mx m350 locks up on print jobs or keeps rebooting.

                      Thx for replies, problem was solved by switching browser from ie to chrome.

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