MX-M450N constantly rebooting

[MHeon71]

I have an MX-M450N that is constantly rebooting, but only when plugged into customers network.

Unplugged from network and plugged directly to my laptop, the machine does not reboot.

I have flashed firmware and I tried a new MFP PWB, new main flash rom and boot rom. I did not try to plug into a new port at the clients, ran out of time.

Any help would be appreciated.

[Josh93]

Re: MX-M450N constantly rebooting

Could be a bad print job, confuses the machine and causes a reboot, I think there was a thread on here about a similar issue.

Also conflicting IP?

Here- http://www.copytechnet.com/forums/sh...owers-off.html

[ntbann]

Re: MX-M450N constantly rebooting

Bad PDF print job. Seen this a few times.

[MHeon71]

Re: MX-M450N constantly rebooting

Thanks for the help, you were both correct. A bad print job. I also checked for an IP conflict, which checked out fine.

[MdangerP]

Re: MX-M450N constantly rebooting

There is a website zillow.com that real estate people are printing from that has been consistently causing the same problem for us. Just a heads up for future reference.

[Akitu]

Re: MX-M450N constantly rebooting

There is a website zillow.com that real estate people are printing from that has been consistently causing the same problem for us. Just a heads up for future reference.

Tell your customers to save the file they're trying to print locally first, instead of just printing from the web browser. The local print files will work a whole lot better...

[Sharptech0892]

Re: MX-M450N constantly rebooting

Switching to chrome fix are issue with that, using ie it happened all the time.

[jp74msj55]

Re: MX-M450N constantly rebooting

Had same problem, clear all print jobs in que at work stations and this is what fixed mine. Must have had corrupt file or web page.

[colgrimes]

Re: MX-M450N constantly rebooting

Switching to chrome fix are issue with that, using ie it happened all the time.

Typical Microsoft.

[coopers1305]

Re: MX-M450N constantly rebooting

Power over Ethernet not wired correctly made one of my MXM350's do the same thing.

[DINGO]

Re: MX-M450N constantly rebooting

Hi
Sometimes hapened, i already saw a few times This.
And, as you said, unpluged the costumer network, and lluged at your laptop , works fine, so something is wrong in the network, may be first search a bad print job.
Delete all print jobs, or go to the print queue, and delete one each time, you found the bad job,

[Foxhound]

Re: MX-M450N constantly rebooting

Common issue. Check print queue on all pc's or server delete all print jobs. You may also need to restart print spooler. if you see a job on the server ask the customer who may have sent it. Almost always a corrupt print job or corrupt html based pdf.