Pop up message upon start up. MX2600

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  • harps05
    Field Service Engineer

    100+ Posts
    • Mar 2012
    • 110
    #1

    Pop up message upon start up. MX2600

    Afternoon fellow Techs.

    I have a machine out in the field that displays this message upon start up every morning.

    "Settings of machine is changed by web page. The change is reflected and the operation is reset."

    Now I am aware of this message when changes are made via the web-page. But as to why this is happening daily, with no human contact has me baffled. It has a static IP. The client says it started happening after we dialled in via "TeamViewer". I uninstalled that yesterday , but today it has happened again.

    I had a machine do it intermittently about 2 years ago although I don't recall what model it was.

    It's not causing problems, I'm more curious than anything else.

    Any suggestions?
    Tags: None
    • Josh93
      Technician
      • Jul 2014
      • 47
      #2
      Re: Pop up message upon start up. MX2600

      Weird, first thing I would do is shuffle around the IP, something is obviously trying to send information to the machine over the network, and the machine thinks it is being manipulated? (maybe)

      That or it needs a good flush, firmware and flush the RAM ect. some thing could be causing it to cycle through that message over and over.
      Don't see how TeamView would set it off like that.

      Never seen that before in a Sharp, so I'm just speculating.

        Comment

        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3374
          #3
          Re: Pop up message upon start up. MX2600

          Disable WSD port!!!
          "You can't trust your eyes, if your mind is out of focus" --

            Comment

            • brokey
              Technician

              Site Contributor
              VIP Subscriber
              • Oct 2011
              • 19
              #4
              Re: Pop up message upon start up. MX2600

              I saw This on a MX-2600N also and it turned that every time that their dhcp server changed their ip addy. that nst would do an auto update to the mfp

                Comment

                • faxman28
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Nov 2010
                  • 436
                  #5
                  Re: Pop up message upon start up. MX2600

                  customer is running sharpdesk, when they boot their pc's in morning network scanner tool(sharpdesk) sends ip of pc to copier.

                  didn't see team viewer part, it looks like teamviewer is for pc's , do you use teamviewer to make changes remotely to the copier webpage ? I tested our machine(mx2610) and an actual change to the copier web page has to be done to get that message, just accessing the web page does not cause the message to show up. either the customer is using sharpdesk or similar app? you can run wireshark or similar app to see what is trying to access copier.

                  do a 67-17 printer clear/reset. copy address book and network settings and storage backup first.
                  Last edited by faxman28; 12-05-2014, 04:24 PM.

                    Comment

                    • lky1978
                      Trusted Tech

                      250+ Posts
                      • Mar 2009
                      • 475
                      #6
                      Re: Pop up message upon start up. MX2600

                      FAXMAN!!!YOU ARE RIGHT!!

                        Comment

                        • igi
                          Service Manager

                          1,000+ Posts
                          • Apr 2009
                          • 1507
                          #7
                          Re: Pop up message upon start up. MX2600

                          hi just to make sure no human playing games
                          change password for web interface
                          my 2c

                            Comment

                            • harps05
                              Field Service Engineer

                              100+ Posts
                              • Mar 2012
                              • 110
                              #8
                              Re: Pop up message upon start up. MX2600

                              Thanks for all the input Guys. I haven't been back to the client yet, to have a look. I will take all of this on board and report back.
                              Thanks Again !

                              Merry Xmas to all

                                Comment

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