Ok...we are a Sharp dealer with a customer that currently has several sharps under contract for service. There are also several canons (iA4245, ADV-6065, C5030, N3235) at this customers location. This customer has become fed up with their local canon dealer. As we know canon is undergoing a reorg and this particular customer has absolutely no interest in dealing with canon any longer. The customer has asked that we take over the service contract on the canons. Of course we are weary as we are not a dealer and without access to dealer specific resources. My question is: What sort of challenges would we encounter to take on the canons and how could we overcome those challenges. Truth be told we are not interested in taking on any other canons and this would be short term until the canons are phased out and replaced with sharps in the next 2-3 years.
Any help or insight would be appreciated.
Any help or insight would be appreciated.
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