AR 168D Keeps saying laod paper but there is paper in the tray

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  • drbob101
    Technician
    • Nov 2014
    • 15

    AR 168D Keeps saying laod paper but there is paper in the tray

    As the title says. This just started.

    I have turned the machine on and off and treid taking the paper out and reloading, etc.

    ANy ideas?

    Thank you
  • ZOOTECH
    Senior member of CRS
    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3376

    #2
    Re: AR 168D Keeps saying laod paper but there is paper in the tray

    Originally posted by drbob101
    As the title says. This just started.

    I have turned the machine on and off and treid taking the paper out and reloading, etc.

    ANy ideas?

    Thank you
    By any chance is it looking for paper in the bypass tray? If not, you may have a broken or bad PED switch lever.
    "You can't trust your eyes, if your mind is out of focus" --

    Comment

    • drbob101
      Technician
      • Nov 2014
      • 15

      #3
      Re: AR 168D Keeps saying laod paper but there is paper in the tray

      Originally posted by ZOOTECH
      By any chance is it looking for paper in the bypass tray? If not, you may have a broken or bad PED switch lever.
      No, bypass tray is closed.

      I opened the bypass tray thinking I could use it and the same "no paper in tray 1" came up.

      Can you point me to how I would replace/check that PED switch?

      Thankyou

      Comment

      • drbob101
        Technician
        • Nov 2014
        • 15

        #4
        Re: AR 168D Keeps saying laod paper but there is paper in the tray

        Originally posted by ZOOTECH
        By any chance is it looking for paper in the bypass tray? If not, you may have a broken or bad PED switch lever.
        OK I changed to the bypass tray and it worked.

        How do I troubleshoot that main tray issue?

        Thanks again

        Comment

        • ZOOTECH
          Senior member of CRS
          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3376

          #5
          Re: AR 168D Keeps saying laod paper but there is paper in the tray

          Originally posted by drbob101
          OK I changed to the bypass tray and it worked.

          How do I troubleshoot that main tray issue?

          Thanks again
          Test Command 30-1 will test the paper sensors.
          You can pull the drawer out and visually check if the switch lever is broken.
          If not broken, raise the lever and see if the load paper message goes away.
          Perhaps the trip mechanism that allows the paper tray to raise is not working.
          "You can't trust your eyes, if your mind is out of focus" --

          Comment

          • drbob101
            Technician
            • Nov 2014
            • 15

            #6
            Re: AR 168D Keeps saying laod paper but there is paper in the tray

            Originally posted by ZOOTECH
            Test Command 30-1 will test the paper sensors.
            You can pull the drawer out and visually check if the switch lever is broken.
            If not broken, raise the lever and see if the load paper message goes away.
            Perhaps the trip mechanism that allows the paper tray to raise is not working.
            I am not sure what it is I am looking for under there but if i hold the tray sensor switch and push the copy button the gears turn but the rod with the rubber pads on it that appears to be operated by the gears does not turn.

            Should that rod be affixed to the gear that it is attached to it?

            It seems like it is stripped.IMG_3216[1].jpg

            Comment

            • harleyrider
              Trusted Tech
              250+ Posts
              • Oct 2011
              • 348

              #7
              Re: AR 168D Keeps saying laod paper but there is paper in the tray

              Check paper feed solonoid or paper feed clutch. Ar 168's do not have add paper sensors. If they don't feed you get the add paper .

              Comment

              • drbob101
                Technician
                • Nov 2014
                • 15

                #8
                Re: AR 168D Keeps saying laod paper but there is paper in the tray

                Originally posted by harleyrider
                Check paper feed solonoid or paper feed clutch. Ar 168's do not have add paper sensors. If they don't feed you get the add paper .
                Ok...

                That gear is turning but the bar with the rubber grippers on it that is on the end of the gear isn't.

                Shouldn't that be turning loading the paper?

                Comment

                • ZOOTECH
                  Senior member of CRS
                  Site Contributor
                  2,500+ Posts
                  • Jul 2007
                  • 3376

                  #9
                  Re: AR 168D Keeps saying laod paper but there is paper in the tray

                  Originally posted by drbob101
                  Ok...[ATTACH]28066[/ATTACH]

                  That gear is turning but the bar with the rubber grippers on it that is on the end of the gear isn't.

                  Shouldn't that be turning loading the paper?
                  Harleyrider is right, most likely the solenoid is stuck and wont release the clutch which would turn the tires. Much like in a car, the engine is going but until the clutch is released, the wheels aren't turning.
                  "You can't trust your eyes, if your mind is out of focus" --

                  Comment

                  • drbob101
                    Technician
                    • Nov 2014
                    • 15

                    #10
                    Re: AR 168D Keeps saying laod paper but there is paper in the tray

                    Originally posted by ZOOTECH
                    Harleyrider is right, most likely the solenoid is stuck and wont release the clutch which would turn the tires. Much like in a car, the engine is going but until the clutch is released, the wheels aren't turning.
                    Ok. I hear you but did you watch that video? The gear at the end of the shaft that the "tires" are on is turning but the "tire axle" isn't.

                    Id there something behind that gear that I cant see or is it just that the shaft isn't attached to the gear for some reason?

                    Comment

                    • harleyrider
                      Trusted Tech
                      250+ Posts
                      • Oct 2011
                      • 348

                      #11
                      Re: AR 168D Keeps saying laod paper but there is paper in the tray

                      You asked for help. You were given the fix.

                      Comment

                      • ZOOTECH
                        Senior member of CRS
                        Site Contributor
                        2,500+ Posts
                        • Jul 2007
                        • 3376

                        #12
                        Re: AR 168D Keeps saying laod paper but there is paper in the tray

                        Originally posted by drbob101
                        Ok. I hear you but did you watch that video? The gear at the end of the shaft that the "tires" are on is turning but the "tire axle" isn't.

                        Id there something behind that gear that I cant see or is it just that the shaft isn't attached to the gear for some reason?

                        2) When the COPY button is pressed, the main drive motor starts
                        rotating to drive each drive gear.
                        The pick-up drive gear also is driven at that time. Since, however,
                        the paper feed latch is in contact with the projection of the clutch
                        sleeve, rotation of the drive gear is not transmitted to the pick-up
                        roller, which does not rotate therefore.

                        3) After about 0.1 sec from when the main motor start rotating, the
                        tray paper feed solenoid (PFS) turns on for a moment.
                        This disengages the paper feed latch from the projection of the
                        clutch sleeve, transmitting rotation of the pick-up drive gear to the
                        paper feed roller shaft, rotating the pick-up roller to feed the paper.



                        Hope this helps.
                        "You can't trust your eyes, if your mind is out of focus" --

                        Comment

                        • drbob101
                          Technician
                          • Nov 2014
                          • 15

                          #13
                          Re: AR 168D Keeps saying laod paper but there is paper in the tray

                          Originally posted by ZOOTECH
                          2) When the COPY button is pressed, the main drive motor starts
                          rotating to drive each drive gear.
                          The pick-up drive gear also is driven at that time. Since, however,
                          the paper feed latch is in contact with the projection of the clutch
                          sleeve, rotation of the drive gear is not transmitted to the pick-up
                          roller, which does not rotate therefore.

                          3) After about 0.1 sec from when the main motor start rotating, the
                          tray paper feed solenoid (PFS) turns on for a moment.
                          This disengages the paper feed latch from the projection of the
                          clutch sleeve, transmitting rotation of the pick-up drive gear to the
                          paper feed roller shaft, rotating the pick-up roller to feed the paper.



                          Hope this helps.
                          It sure does. Thank you.

                          Now how to test and get at the paper feed soleniod?

                          I have the repair manual. I would appreciate any help in getting started fixing this.

                          Comment

                          • ZOOTECH
                            Senior member of CRS
                            Site Contributor
                            2,500+ Posts
                            • Jul 2007
                            • 3376

                            #14
                            Re: AR 168D Keeps saying laod paper but there is paper in the tray

                            Originally posted by drbob101
                            It sure does. Thank you.

                            Now how to test and get at the paper feed soleniod?

                            I have the repair manual. I would appreciate any help in getting started fixing this.
                            Test Command 6-1,-2 will test the paper feed solenoid and resist roller solenoid.
                            To access solenoid, remove the rear cover (I can't remember if something else needs removing too).
                            The solenoid armature will sometimes get a sharp edge which will make it hard to pull away from the clutch
                            gears - sand or file the edge. The solenoid might be OK, but the spring wrapped clutch may have to be replaced.
                            "You can't trust your eyes, if your mind is out of focus" --

                            Comment

                            • NeoMatrix
                              Senior Tech.
                              2,500+ Posts
                              • Nov 2010
                              • 3514

                              #15
                              Re: AR 168D Keeps saying laod paper but there is paper in the tray

                              Check the paper feed clutch solenoid actuator doesn't have a sharp edge. See the attached image.

                              I've seen this on various other models ARM 160/207 etc...


                              sharp160_feed.jpg

                              Hope That Helps
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