Hi all. I have a customer with a MX2600 who is unable to print correctly when using Microsoft Office, IE or Chrome. The output is a solid black page with lines of blocks of varying colours. I have tried the documents from other computers on the network and they all work fine. Does anyone have any ideas? I have updated the drivers with no avail. Im aware this isnt a device issue but would love to know whats causing it. Im guessing an issue with the office suite but the issue with Chrome says otherwise?
Solid black output using certain applications
Collapse