MX-3640 printing issue

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  • Madnhain
    Trusted Tech
    100+ Posts
    • Dec 2012
    • 133
    #1

    [Misc] MX-3640 printing issue

    So, a customer emailed me a page with this statement: ""
    See attached.
    Sharp_Printer_Sharp@chaznline.com_20150417_115431.pdf

    It is a 3 hour drive to the customer location and I've never heard of this and can't find anything in the Sharp manuals. A quick prayer to St. Google (the patron saint of all things unknown) leads me to believe that it's some sort of PostScript issue.

    This is a 3 month old MX-3640.

    I'm leaning towards PWB... Has anyone seen this before?

    Thanks in advance!
    Tags: None
    • Akitu
      Legendary Frost Spec Tech
      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2596
      #2
      Re: MX-3640 printing issue

      Definitely a postscript issue. I would start with memory before jumping to boards.
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • Madnhain
          Trusted Tech
          100+ Posts
          • Dec 2012
          • 133
          #3
          Re: MX-3640 printing issue

          There was mention of this in a TB, but it had to do with printing excel documents from Mac OS. Suggested a FW update.... could be related I suppose. I'll try the FM, do some memory tests and go from there... Thanks!

            Comment

            • mansart
              Senior Tech
              Site Contributor
              500+ Posts
              • Apr 2009
              • 851
              #4
              Re: MX-3640 printing issue

              If PDF try "Print as Image"

              3 hour drive.....I would first ask customer to allow you to remote in via Show My PC or something similar and do firmware remotely.

                Comment

                • faxman28
                  Trusted Tech
                  Site Contributor
                  250+ Posts
                  • Nov 2010
                  • 436
                  #5
                  Re: MX-3640 printing issue

                  Offending command addglyph points to a problem with a specific text or font element.

                  Is it the same doc or same type of doc (same program to create doc ,like adobe , quark ) try the same job using PCL instead of Postscript.

                  forget the pcl missed that you mentioned Mac OS . Make sure the Mac "driver" was setup with LPD and not on Bonjur or port 9100. Mac printing seems to do better with LPD on the Sharp MFPs.

                    Comment

                    • Madnhain
                      Trusted Tech
                      100+ Posts
                      • Dec 2012
                      • 133
                      #6
                      Re: MX-3640 printing issue

                      thank you all. I will let you know how it turns out!

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