eStudio 356 scan to email

[iscott]

All we are getting when scanning to email is "Failed to connect to SMTP Server"
We can ping a web page IP address so the machine can get out.
Settings all look right but we are use to Ricoh and there are a lot of terms in the set up for the toshiba that ricoh does not use.

[Osty]

Re: eStudio 356 scan to email

Are you scanning to office 365,gmail,exchange, etc.?

[arnh79]

Re: eStudio 356 scan to email

A couple things to check: Make sure your DNS info is correct, otherwise that will generate the SMTP error. And on the Toshiba's you need to enter the info in the SMTP Client section, not the SMTP Server area. Also, don't forget to hit save at the top of the page after you've entered everything in the pop-up box. That one has caught me a time or two.

[didi2005]

Re: eStudio 356 scan to email

Make sure u fill in the email address and name on the Email Tab as well~~~

[iscott]

Re: eStudio 356 scan to email

All that you mentioned is correct. 2 things I can think of are The SMTP server info is set up but SMTP Server is disabled (Maybe that is creating a conflict) The login is not correct. (We have it as the full email address and password.) Which is how its set up in ricoh, Toshiba. There is also the possibility that the firmware needs to be upgraded. Ok 2 plus 1.

[arnh79]

Re: eStudio 356 scan to email

Another thought is to try a different login protocol. The drop down list has several options, most of which I've never used. I think I've had most success with AUTO and Login. But maybe your setup requires a different one?

[iscott]

Re: eStudio 356 scan to email

tried both of those.

[ttranthanhtam]

Re: eStudio 356 scan to email

you could drive yourself photocopy machines are not

[ttranthanhtam]

Re: eStudio 356 scan to email

All we are getting when scanning to email is "Failed to connect to SMTP Server"
We can ping a web page IP address so the machine can get out.
Settings all look right but we are use to Ricoh and there are a lot of terms in the set up for the toshiba that ricoh does not use.

you could drive yourself photocopy machines are not... Because HDD bab disk ... Tks

[MUMMIM]

Re: eStudio 356 scan to email

tried both of those.

you can read here https://support.google.com/a/answer/176600?hl=en

[SalesServiceGuy]

Re: eStudio 356 scan to email

Double check that you have entered the Gateway correctly under the Network tab, TCP/IP.

[mtgstop]

Re: eStudio 356 scan to email

I am looking for someone to fix a E-Studio 6520C in the St Louis, MO area...