I thought I knew all the tricks in the book on paper curling; but this one has stumped me.
This 452 has only one paper source for LT-R (the 2nd tray) which is set up for FAX. Only fax jobs (and internal prints) come out on the receiving tray ... all other jobs go to the MJ-1101 finisher.
Customer complaint: Faxes come out curled in a tube and pile up on the receiving tray and everything stops until the mess is sorted out. Issue is compounded because the copier receives faxes overnight and no body is there to monitor the copier and clear the rolled up faxes.
Initially the fuser was approaching PM, so I put in a fuser kit. It did nothing to alleviate the curling.
Next I fabricated a 'ramp' to place on the inner receiving tray to help exiting paper lay flat (this trick has worked 99% of the time). Even with my 'ramp' the curling still happens.
Next I suggested 24lb good quality paper be used to receive faxes on (moisture in the paper has never appeared to be an issue). The customer buys several cases of the stuff, and even with a fresh package the paper STILL curls.
I feel like I am in the twilight zone where the laws of physics cease to work the way they are suppose to. I need some good logical advice here. Any takers?
This 452 has only one paper source for LT-R (the 2nd tray) which is set up for FAX. Only fax jobs (and internal prints) come out on the receiving tray ... all other jobs go to the MJ-1101 finisher.
Customer complaint: Faxes come out curled in a tube and pile up on the receiving tray and everything stops until the mess is sorted out. Issue is compounded because the copier receives faxes overnight and no body is there to monitor the copier and clear the rolled up faxes.
Initially the fuser was approaching PM, so I put in a fuser kit. It did nothing to alleviate the curling.
Next I fabricated a 'ramp' to place on the inner receiving tray to help exiting paper lay flat (this trick has worked 99% of the time). Even with my 'ramp' the curling still happens.
Next I suggested 24lb good quality paper be used to receive faxes on (moisture in the paper has never appeared to be an issue). The customer buys several cases of the stuff, and even with a fresh package the paper STILL curls.
I feel like I am in the twilight zone where the laws of physics cease to work the way they are suppose to. I need some good logical advice here. Any takers?
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