TOSHIBA e-STUDIO455 Scan to E-Mail not workng

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Using these settings, try changing your DNS server settings to Primary: 8.8.8.8 and Secondary: 8.8.4.4, and see if that allows you to connect to smtp.gmail.com

Have that setup currently.
Thanks for the reply.

Kindest Regards,
chas183183

[djbass]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Using the sendSMTP the email is sent and received successfully.

With that said it has to an issue with the 455es.


Kindest Regards,
chas183183

I forgot to mention make sure you test from the same network point as the MFD (had issues with restrictive firewalls or proxies mangling data before), though I'm assuming you did.

I've also had a currupt nic cause similar issues until I performed 08-693 (nic factory setting initialisation)

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Just a recap of what was tried thus far.

1. can ping 8888 8844 and my IP provider ETC. from the panel
2. Using the sendSMTP software the email is sent and received successfully on my laptop. (same network and subnet)
3. performed 08-693 (nic factory setting initialisation) Then added all settings back in.
4. Verified the password and syntax of all fields.

Going to setup Wire Shark and capture some data. (Used this over ten years ago) Going to be a big learning curve.

Any other pointers or areas to verify?

Kindest Regards,
chas183183

[djbass]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Stepping back a moment to what arnh79 originally said.

There is a patch (not firmware) that has to be applied to firmware version 330 and above that resolves issues with gmail/office365 disabling sslv3 support. Why that effects TLS I'm not sure but it highly probable that is the issue.

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Stepping back a moment to what arnh79 originally said.

There is a patch (not firmware) that has to be applied to firmware version 330 and above that resolves issues with gmail/office365 disabling sslv3 support. Why that effects TLS I'm not sure but it highly probable that is the issue.

Would anyone be kind enough to share the patch?
Willing to pay for it as well.


Kindest Regards,
chas183183

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Using Wire Shark it appears that the copier does not even attempt to send mail.
Nothing is captured during the time that is trying to send mail.

I'm going to go back and re verify all settings.

Could the firmware be corrupt?
Purchased this at an online auction without hard drive. Purchased a new hard drive and installed firmware that was acquired from
another member here.

Before installing the latest Firmware from here, The copier would only copy. No print or scan option.


Anyone care to point me in the right direction to get the latest firmware or patch?

Kindest Regards,
chas183183

[SalesServiceGuy]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

An online auction on a copier without a Hard Drive is like a lottery.

https://www.lifeofanarchitect.com/john-ruskin-common-law-of-business-balance/

[djbass]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

How did you setup the Wireshark interface? It requires the laptop to have two networked interfaces in bridge mode (one to copier, other to network point).

The 455 requires a USB dongle to enable scan & print functionality, it should be plugged into the rear right side of the machine and usually has a plastic cover screwed over the top.

Using Wire Shark it appears that the copier does not even attempt to send mail.
Nothing is captured during the time that is trying to send mail.

I'm going to go back and re verify all settings.

Could the firmware be corrupt?
Purchased this at an online auction without hard drive. Purchased a new hard drive and installed firmware that was acquired from
another member here.

Before installing the latest Firmware from here, The copier would only copy. No print or scan option.


Anyone care to point me in the right direction to get the latest firmware or patch?

Kindest Regards,
chas183183

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

The machine does not have a dongle that I'm aware of. (Removed cover) Located in the US.
It does scan to file, Print documents, Copy, and check email.

When checking email it comes in a little garbled up.


The scan to email is the only function not working.

Did not set wireshark up as a pass thru.
Just listened to the printer IP using the filter.


Wireshark picks up the receiving email but nothing is captured when sending.

Now that you have pointed me in the direction of going thru the laptop with the ethernet connection will give it a shot.


Kindest Regards,
chas183183

[Thayer]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Do you have the updated firmware with gmail patch??
I found that takes care of most issues with scan to email(gmail)

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Do you have the updated firmware with gmail patch??
I found that takes care of most issues with scan to email(gmail)

No I do not have it. Looking for it if someone wants to share.


Kindest Regards,
chas183183

[Thayer]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

I can share with you. Just need to find time and place to meet. Where are you located? I'm in flint.

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Located in Port Huron Mi. Very close to the Blue Water Bridge.

PM'd you.


Kindest Regards,
chas183183

[chas183183]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Want to thank everyone who posted with help.

The solution was the latest firmware with fixes.

All functions are now working as they should.

Kindest Regards,
chas183183

[condorloco]

Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

Thank you for the SMTP tool helped find the problem with scan to email using mail.com smtp