Toshiba E-Studio 352 not printing

[picirruku]

Hi there,

I am sorry, I am new to this forum, but I have seen that it is the best when it comes to copiers. I have made a search but have not seen any problem similar to mine.
I have an e-studio 352 and an GM-1060 dongle. When I go to TopAccess it says at Options that Printer Kit is installed, which makes me think that the dongle is ok. When I go to the Log tab it records all my printings, but I cannot print physically. I mean all seems ok on machine side, but I do not have any paper printed out. The print data blinks normal.

Any help would be appreciated!
Thanks in advance

[toshibaestudio]

Re: Toshiba E-Studio 352 not printing

Is there any error code on the print log, most probably the printer kit dongle faulty...

[davod.mardani]

Re: Toshiba E-Studio 352 not printing

Hi
Please upgrade firmware with USB
Can you?!

Sent from my Mi A1 using Tapatalk

[picirruku]

Re: Toshiba E-Studio 352 not printing

Is there any error code on the print log, most probably the printer kit dongle faulty...

No there is no error code.

Thank you!

[picirruku]

Re: Toshiba E-Studio 352 not printing

Hi
Please upgrade firmware with USB
Can you?!

Hi there,
Thanks for the reply. I did once, but do not know what version should I install.
And also I do not have a firmware

Any help would be appreciated.

[davod.mardani]

Re: Toshiba E-Studio 352 not printing

Hi
Initially, notify me of the current firmware version of the device with 08-900

Sent from my Mi A1 using Tapatalk

[picirruku]

Re: Toshiba E-Studio 352 not printing

Hi
Initially, notify me of the current firmware version of the device with 08-900

Hi
Thanks for the reply. Here is the firmware: T364SY0E330

All the best.

[picirruku]

Re: Toshiba E-Studio 352 not printing

Hi
Thanks for the reply. Here is the firmware: T364SY0E330

All the best.

Is there any help on the way about my issue?

Thanks in advance!

[Ketchup]

Re: Toshiba E-Studio 352 not printing

There were 2 types of print dongles for that copier, gm1060 and gm1061, you need the gm1061 now, since the firmware is at 330.
gm1061use.jpg