e-studio 2040c Install Toner message, but it�s already installed

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  • beppe34
    Junior Member
    • Jul 2019
    • 6

    #1

    [Misc] e-studio 2040c Install Toner message, but it�s already installed

    Just bought a used e-studio 2040c.

    The machine tells me to install a new Cyan toner.
    I have several Toshiba-original cyan toners and I have switched between them, but the machine tells me to install toner even if it already is installed.

    What is the proper procedure to begin solving this kind of problem?


    PS.

    I Have never tinkered with this kind of machines before.

    DS.
  • mckinley
    Chief Twiddler

    100+ Posts
    • Dec 2006
    • 150

    #2
    Happiness Is The Road.

    Comment

    • rspicer
      Technician

      Site Contributor
      50+ Posts
      • Oct 2015
      • 97

      #3

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23008

        #4
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

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        • Vincent128
          Trusted Tech

          Site Contributor
          250+ Posts
          • Sep 2015
          • 349

          #5

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          • beppe34
            Junior Member
            • Jul 2019
            • 6

            #6
            Originally posted by mckinley
            Inside the rear frame of the machine is the toner drive section, there's a sensor on that section which detects the toner cart has been inserted. The sensor gets covered in toner and can throw that error. Also you can get "Toner not recognized", if you get that it's usually either the toner detect board contact springs damaged or the board faulty.
            I don't see any obvious errors by visual inspection of springs/gears e t c. see attached photo. It looks like someone have tried magenta toner in cyan slot though!!
            Is there a way to measure the sensors or the board?
            If the mechanism and board are not pricey maybe I can replace and see if problem is solved. Do you have a clue if these kind of parts are available somewhere?


            Originally posted by rspicer
            Another thing to try is removing the inner tray and watching the drive gear for that toner cartridge. I have see the gears break. I have also seen the bracket holding the motor and gear get bent, so the gear doesn't mesh with the cartridge.
            Originally posted by blackcat4866
            Make sure that your have the right toner cartridge (T-FC25C), not T-FC28C (eS 2830C) or T-FC35C (eS2500C). They all look basically identical and will fit in the machine, but the couplers are different. I suspect that the actual toner is about the same, but the MFP won't be able to drive the coupler of the wrong cartridge. =^..^=
            I have checked and I do have two original cyan toners with the label T-FC25E-C.
            Attached Files

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