toshiba e-studio 2550c toner scan to email

[bruce 49dcs]

I set up scan to email and it worked fine then the wall ethernet outlet went dead so thier volunteer IT guy came in and messed around I wasnt there then the machine went off line so he came back and changed something and its back on line but now the problem is when we scan to email the recipient gets a ton of random characters and not the image that was sent
any ideas would be appreciated

[Phil B.]

Re: toshiba e-studio 2550c toner scan to email

I set up scan to email and it worked fine then the wall ethernet outlet went dead so thier volunteer IT guy came in and messed around I wasnt there then the machine went off line so he came back and changed something and its back on line but now the problem is when we scan to email the recipient gets a ton of random characters and not the image that was sent any ideas would be appreciated

might be helpful if you mentioned:

what operating system being used.
what was "changed" by IT and what changes you put it back to
printing ASCII code usually means the wrong/corrupt driver was set on the PC... sounds like he used an HP driver or maybe even a WSD driver ( big problems )

The reason the IT guy messed with it could be a result of an update from MicroCrap changing shit around .

but all speculation on my part with out further info

[bruce 49dcs]

Re: toshiba e-studio 2550c toner scan to email

I think he did the generic drivers and they are on a wsd port should i go in and remove the drivers on all 4 pcs then install from toshiba the drivers and make sure they are on an TCP/IP address

[Phil B.]

Re: toshiba e-studio 2550c toner scan to email

I think he did the generic drivers and they are on a wsd port should i go in and remove the drivers on all 4 pcs then install from toshiba the drivers and make sure they are on an TCP/IP address

YES YES a thousand times YES!

that IT guy is a PUTZ... and I would reflect what was done to the customer to show it was your fault... and make sure you have them there when you make changes so they can see your way works.

[bruce 49dcs]

Re: toshiba e-studio 2550c toner scan to email

thank you Ill post the results

[bruce 49dcs]

Re: toshiba e-studio 2550c toner scan to email

thank you Ill post the results

well I installed the factory drivers on the server and all the pcs set all with tcp ip address no help so I tried to get to top access and couldnt the it guy set the 80 8080 ports to 81 8080 when i put them back to 80 8080 iwasable to get in i went to email settings and it was set to fragmentation so i set it to no fragmentation and bam it worked perfectly hope this helps in case anyone else comes accross this issue thanks for all your help
bruce

[Phil B.]

Re: toshiba e-studio 2550c toner scan to email

well I installed the factory drivers on the server and all the pcs set all with tcp ip address no help so I tried to get to top access and couldnt the it guy set the 80 8080 ports to 81 8080 when i put them back to 80 8080 iwasable to get in i went to email settings and it was set to fragmentation so i set it to no fragmentation and BAM it worked perfectly hope this helps in case anyone else comes across this issue thanks for all your help
bruce

ssshhhhweeeet!

congrats Brother!

another one to put in the recesses of the brain matter!