eStudio330AC Scan to email

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  • Jettdog
    Technician
    • May 2021
    • 48
    #1

    eStudio330AC Scan to email

    Set machine up at my office using a gmail account for scan to email and it worked properly.

    Delivered to customer and scan to email is now not working. Customer uses G-Suite.

    Any ideas?
    Tags: customer, delivered, email, scan
    • arnh79
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2010
      • 467
      #2
      Re: eStudio330AC Scan to email

      Check the inbox of that account. You'll probably see an email saying someone tried to log into your account from a new location. It can usually be resolved by logging into gmail on a PC at that location.
      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

        Comment

        • pacman
          I can turn a screw...

          250+ Posts
          • Apr 2009
          • 318
          #3
          Re: eStudio330AC Scan to email

          Are they using Gmail / Gsuite as their SMTP server? There's a setting in GMail that you need to checkmark, something like "allow access from unsecure devices", or at least there was last time I checked.

          Actually, it's "less secure apps". Less secure apps & your Google Account - Google Account Help

          That may be the issue.

            Comment

            • J_Arnold
              IT Director

              50+ Posts
              • Sep 2021
              • 87
              #4
              Re: eStudio330AC Scan to email

              Error code? If it is a 2c71 code then pacman is most likely correct.
              โ€œFirst comes smiles, then lies. Last is gunfire."

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