I have a Toshiba e2000AC A3 color copier at latest firmware where MS365 Exchange is used for scan to email.
Everything was working A-OK for years but now select workers in a workgroup of 10 people cannot receive scan to emails from the copier. If I scan to email to myself, I will receive the email.
I checked the time, DNS, Host name, NetBios Name, Default Subject, Default Body String are all filled out correctly.
I have used several different known working SMTP client set ups and the result is the same.
I have the effected users temporarily scanning to a network folder shortcut on their desktop.
Do you think this might be an Exchange issue that they need to get checked with the MS365 provider?
Everything was working A-OK for years but now select workers in a workgroup of 10 people cannot receive scan to emails from the copier. If I scan to email to myself, I will receive the email.
I checked the time, DNS, Host name, NetBios Name, Default Subject, Default Body String are all filled out correctly.
I have used several different known working SMTP client set ups and the result is the same.
I have the effected users temporarily scanning to a network folder shortcut on their desktop.
Do you think this might be an Exchange issue that they need to get checked with the MS365 provider?
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