Banner pages printing out of order...

[Logged-on]

Maybe I just don't know a way to do this, but I think it's a serious problem that Toshiba needs to fix.

I go to a lot of schools. Of course the schools need to print banner pages to separate the jobs from each teacher. If I arrive after the machine's been down for a while there are sometimes 40 pages of print jobs in the print queue. The print order is banner page, job, banner page, job...etc. I can't enter service ui while there are jobs pending in the print queue, so my only option is to shut down the machine and start in FS mode. I do my business there and restart the machine.

when the machine returns, of course I lose the first 10 pages of print jobs which I understand is typical behavior, but the next thing that happens is that all the banner pages print out of order before the print jobs they are assigned to. I think it needs to be addressed with firmware unless someone is aware of a fix.

Thanks for your attention,
Marc

[arnh79]

Re: Banner pages printing out of order...

I wonder if this is because Job Skip is turned on? I've repeatedly seen a similar issue when a customer runs out of paper. Job A gets skipped halfway through, Job B gets skipped, Job C gets skipped and so on. Now logically one would think that once paper is loaded and the jobs can resume it would start back at Job A and finish it. BUT, Job Skip sorts the jobs in reverse order! So you get Job C, Job B, and then the last half of Job A. Still waiting for a firmware fix on this one ever since they came out with the Job Skip feature. 😆