E-S167 "Fax Recevied Forward" problem

[Guest]

I have Toshiba E-S 167 with GA-1190 and GA-1200,it works fine but when making a Fax Received Forward from TopAccess a " SYMLIB ACCESS ERROR" message appears directly after save,so i can't forward the received faxes neither to email nor save as file.

kindly see the attached file.

Note that " scan to email " and " scan to file" work fine.

Can anyone help me to solve this problem?

[ivovb]

Does scan to file uses same directory/settings?
What are firmware version for machine and options?

BR

[TheOwl]

I would go straight for Firmware before going to much further just to make sure everything is talking correctly.

After doing the firmware, try making the Fax Received Forward setting again.

[lanagdaa]

Thanks to all,

The problem was solved after applying a new firmware to the machine.