Toshiba e352 Finisher Full message

[Claudio]

Question:
I delivered an e-Studio 352 with an MJ-1022 finisher.
After a couple of days the customer complained that the finisher was coming up with a Finisher Full type of message after only a couple of hundred prints. I did verify that the message was coming up so I tried exchanging the finisher with an MJ-1023. A week after that this customer calls back saying its doing the same thing (I still have not gone back to see this copier so I still need to verify this customers claim), but is there a setting I can change for this sort of thing on the copier service modes?
Thanks for your help in advance
Claudio

[ivovb]

Generally 1022 has 200 sheet capacity per tray and 1023 - 1000 (A4 plain paper, non sort, non staple). You can turn on cascade operation. By default it is off.

BR

[Claudio]

Thanks for your response ivovb.
I researched the cascade modes in the manual.
I was not aware of it.
Have a great day.
Claudio

[ivovb]

Wellcome. Thanks for the feedback.