Toshiba estudio 281c series paper jam in the lcf

[ESG]

If anyone could help!!!!!!
I am working on an toshiba E-studio 351c and have a paperjam issue when doing multiple copies like 45 or 50 or so. I have replaced the feed roller and pick up roller tires in the lcf, that is where I am getting the paper jams. If you clear the paper jam, the copier runs smooth afterwards. Customer complaining on technicians comeing to his office because he does'nt want to interupt his work day. Couold anyone help?

[Mr Spock]

What is the error code???
Depending on code it could be drive clutch, lift motor/sensor, pre reg sensor...

[van hien]

copier

If anyone could help!!!!!!
I am working on an toshiba E-studio 351c and have a paperjam issue when doing multiple copies like 45 or 50 or so. I have replaced the feed roller and pick up roller tires in the lcf, that is where I am getting the paper jams. If you clear the paper jam, the copier runs smooth afterwards. Customer complaining on technicians comeing to his office because he does'nt want to interupt his work day. Couold anyone help?

You could fix the meter and also the period end for maintenance in 08

[ESG]

the error message is code E3E0, the paper gets jammed in the lcf as soon as it starts to feed the first page. I have narrowed the issue to the lcf, because the other two drawers feeds the paper with no problem. Is there a bulliten or something for this issue? I am haveing the same problem with a Estudio 450 also with the lcf. PLEASE PLEASE PLEASE HELP. THANKS

[bryand]

OK this is a common problem, basically there is not enough pressure between the sep roller and the feed roller.
When you open the jam accesss door on the left you will see the sep roller shaft can move up and down. You need to form (bend) the bracket upwards so the shaft can move upwards more towards the feed roller. It has a small rubber spacer on it. Just pry it up slightly with a screwdriver.

This is from Toshiba tech support.

[emujo]

I have found that the rollers just past the LCF exit sensor become slippery due to build up of paper dust and can cause this problem. Use plain soap and water to clean all 3 drive and driven rollers. Symptoms are paper is fed about 1-2 inches out of the LCF, and you may see slight marks where the tires have spun trying to pull the paper from the LCF. You may also have clutch problems, and/or worn feed rubber in the LCF itself, but if these have been replaced I'd go with the very cheap "clean the GD rollers" once in a while method. PS, what was Toshiba thinking when they designed this LCF? Those have got to be the weakest feed roller system for a primary feed tray I have ever seen. And it's been this way since the E45. You can't get more than 30-35K copies from this drawer without having to replace the entire set. Emujo

[ESG]

I agree emujo, that problem should have been corrected two generations ago with the 45 series. I will try the soap and water method and see if the problem persist. I will keep you guys posted thanks for the advice.

[ToshibaTech]

I have also had to replace the torque limiter and it has fixed quite a few. Seemed like they get tighter over time, although they feel pretty tight new so I'm not totally sure. More often than not though, just cleaning those three rollers is the key. It's always nice to get a call for a paper jam and see those copies in trash with the three burn marks on them. Easy call!

[lferrante]

Re: Toshiba estudio 281c series paper jam in the lcf

Our Toshiba e-Studio 452 has been throwing this code daily for a few weeks now.

Our copier vendor has come out over 6 times trying to repair it. We've spent a couple hundred trying to fix this.

They've replaced the feed rollers, the torque clutch 330-6 (P/N# 6LA6693700 ?) and the vertical transport sensor.

Any ideas?

[michaelc]

Re: Toshiba estudio 281c series paper jam in the lcf

Just to add to what emujo and toshibatech have said, I also take the roller/shaft from the jam release cover and stretch the springs slightly to give a little more pressure between the 3 rollers the lcf transport clutch drives and the ones on the lcf cover.

I agree with the life of those rollers, heres a tip to save money though. I find it is usually the sep tyre which wears a lot compared to the other 2. You can take the tyre from the pick up spindle and put it on the sep spindle. When i replace a set i sometimes keep the pick up roller. I dont tend to do it often but if I have ran out of new rollers this gets the machine going. If your a smaller company or just trying to make a little more profit this might help.

[lferrante]

Re: Toshiba estudio 281c series paper jam in the lcf

It just jammed again and I checked back to see your response. I took some photos of where the jam is and how it looks. I'll tell my copy service guys what you said. thx

In this picture it jammed so I just opened the top and bottom drawers immediately after.




In this picture I slightly pulled the paper back from the bottom door and you can see where it creased.



In this picture I pulled the paper out (the wrinkles are from me trying to grab it) and you can see that it pulled out at an angle..I don't know if that's normal or not, but just for reference.


And here are the marks on the paper that have been mentioned in the thread before

[lferrante]

Re: Toshiba estudio 281c series paper jam in the lcf

My previous post hasn't been approved but here's another update.

The tech came out yesterday and disassembled the entire feed unit, found a loose spring or something and put it back together, ran a couple hundred copies and left it at that. This morning, the first page of the day jammed again. Same E3E0, page stuck at the same place.

We're stuck!

[michaelc]

Re: Toshiba estudio 281c series paper jam in the lcf

There is a lot of advice on the 1st page. Th guy fixing your machine maybe having a nightmare, we all get those days, give the guy/girl some slack and offer him a coffee. I work a lot better when the customer is understanding as these machine are not easy to fix at times.

You said it jammed first thing this morning, was the paper in the LCF fresh paper (as in put in that morining from a fresh ream which was still in its packaging) and also what type (who makes it and is it for example normal office paper) and what is the gsm of this paper.

Also have a look closely at the paper, I had a customer with a bad batch of good quality paper. When the paper was cut it was not a clean cut and some edges of the paper had rough edges not nice and sharp. Which caused a problem like this.

If the paper is all good then atleast you can look towards the machine for the fault and all the advice on the other page is good.

[lferrante]

Re: Toshiba estudio 281c series paper jam in the lcf

I gave them a copy of the first page of this thread and they checked everything. I'm patient with them because I work in IT and understand, but the users on the desk get impatient. It's been 3 weeks and hundreds of jams. Since this morning it's jammed 3 times. Before this started we had hardly any jams with the copier. It's been in the office for 5 years.

We've used the same paper for over a year. None of our other 10 HP 4350s or Kyocera 6030/4035 copiers have had any recent jams.

The tech is going to come out on Monday but he's out of ideas.

How do I get a moderator to approve my previous post with all the pictures?

[michaelc]

Re: Toshiba estudio 281c series paper jam in the lcf

This machine is 5 years old? how many copies has it done (colour and black). Has the tech fitted the clutches, torque limiter, checked those 2pins on the plastic frame are there etc? Do you get charged everytime he comes out or are you in contract?