GMAIL

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  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8140

    #1

    GMAIL

    Can anyone advise me of the email settings in Top Access for GMAIL.

    DNS Server
    SMTP Server Address
    Authentication
    Log in Name
    Password
    Port

    Can I just create a free GMAIL account for the customer and fill it in under the Email/ Internet Fax tab in Top Access.

    If it makes a difference I am located in Canada on the Atlantic Coast.

    Are there any problems using GMAIL that I should know about?

    Thanks,
  • RRodgers
    Service Manager

    1,000+ Posts
    • Jun 2009
    • 1947

    #2
    I don't think it works. But I could be wrong.
    Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

    Comment

    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8140

      #3
      I was able to get it to work on e2830c.

      You need to enable SMTP Client, enable SSL (Accept all Certificates with CA), SSL/TLS (Over SSL), SMTP Server (smtp.gmail.com), Authentication (Plain), Login Name (Create your own at www.google.ca), Password (Create your own), Max Email Size (25 MB), Port # (465).

      Comment

      • BigDog

        #4
        Only E-bridge2 202L-3510c family MFP's that can use SSL/TLS canbe setup to use G-Mail. The E-bridge1 200L-4511 family MFP's do not have the ability to use SSL/TLS settings.

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 8140

          #5
          e2830c Copier = all current eBridge3 models including e167 series should work with GMAIL.

          Thx.

          Comment

          • RRodgers
            Service Manager

            1,000+ Posts
            • Jun 2009
            • 1947

            #6
            Originally posted by SalesServiceGuy
            I was able to get it to work on e2830c.

            You need to enable SMTP Client, enable SSL (Accept all Certificates with CA), SSL/TLS (Over SSL), SMTP Server (smtp.gmail.com), Authentication (Plain), Login Name (Create your own at www.google.ca), Password (Create your own), Max Email Size (25 MB), Port # (465).
            Non of the machines I work on support SSL (at least not to my knowledge) So I've never gotten it to work.
            Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

            Comment

            • ToshibaTech
              Senior Tech

              500+ Posts
              • Apr 2007
              • 580

              #7
              We use g-mail alllllll the time. But yes, only on EB 1, 2.
              I will not give you service manuals or firmware.

              Comment

              • SalesServiceGuy
                Field Supervisor

                Site Contributor
                5,000+ Posts
                • Dec 2009
                • 8140

                #8
                Would you mind detailing how you set it up in GMAIL.

                I was able to get it to work in my office but when I first attempted it in the field, I get a "cannot connect to to SMTP server" error message in the Scan Logs.

                I am wondering if the perhaps port 465 is blocked somehwere in the Router. I checked the switch and I have turned off DMZ.

                Comment

                • ToshibaTech
                  Senior Tech

                  500+ Posts
                  • Apr 2007
                  • 580

                  #9
                  I usually use port 587 with the other settings the same. Well, I do usually use "Auto" under login type. Of course you have to make sure the DNS information is correct on the copier.... Hmm, not really sure if you have all of that in there. Probably something on the customer's network as you stated. I have one account I use as a "service" account so sometimes in a pinch I will use that for the customer....

                  What is handy if you can't get the customer's e-mail info because they have no clue is to setup them a G-mail account. Then you can change the primary e-mail in g-mail to the customer's real and it will send them a e-mail you click the confirmation and it will look like all messages sent came from their "real" e-mail and the reply address will not be whatever you created in g-mail. Wow that sounds confusing.
                  I will not give you service manuals or firmware.

                  Comment

                  • mhmsaqer
                    field Supervisor

                    50+ Posts
                    • Jun 2007
                    • 83

                    #10
                    I get it worked using these settings on Toshiba e-232

                    Originally posted by SalesServiceGuy
                    I was able to get it to work on e2830c.

                    You need to enable SMTP Client, enable SSL (Accept all Certificates with CA), SSL/TLS (Over SSL), SMTP Server (smtp.gmail.com), Authentication (Plain), Login Name (Create your own at www.google.ca), Password (Create your own), Max Email Size (25 MB), Port # (465).
                    -----------------------------
                    Be happy for a moment - this moment is your life.
                    Omar Khayyam
                    -----------------------------

                    Comment

                    • SalesServiceGuy
                      Field Supervisor

                      Site Contributor
                      5,000+ Posts
                      • Dec 2009
                      • 8140

                      #11
                      Originally posted by mhmsaqer
                      I get it worked using these settings on Toshiba e-232
                      I now think you can use either SSL on Port 465 or StartTLS on Port 587. You might need to use the alternate if the first does not work. Also I now think Auto is a better choice than Plain for Authentication.

                      Comment

                      • SalesServiceGuy
                        Field Supervisor

                        Site Contributor
                        5,000+ Posts
                        • Dec 2009
                        • 8140

                        #12
                        These are the screen shots I am curently using.
                        Attached Files

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                        • SalesServiceGuy
                          Field Supervisor

                          Site Contributor
                          5,000+ Posts
                          • Dec 2009
                          • 8140

                          #13
                          This is a Service Utlity gmail account that I have created in case the customer has no input on how to set up email or their main ISP seems to work inconsistently.

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