Toshiba E-Studio 230 Printing problem

[Guest]

Hi, i've just recently purchased a 2nd hand e-studio 230 off ebay. Whilst the copier works well, I can't seem to print from my computer. I've installed what I believe are the relevant driver files, and can access the copier from my computer by typing in the LAN ip address, and can even print files from the 'e-filing' page, but not any normal documents or pages from my computer.

What am I doing wrong and or what can I do to get this to work.

I have been quoted $264.00 for a tech to come out, but im only a small business just starting up, so capital really isn't there at the moment if I can fix this issue myself.

Any help would be greatly appreciated.

Patrick

[TheOwl]

In the right hand side of the machine where the network cable goes in, make sure that there is a little cover with a USB drive behind it.

This is the print enabler for the machine as they don't print / scan with out the option. If you don't have one, then you will need to purchase one before you are able to print / scan.

I think this is right, but could someone correct me if I'm wrong?

GM-1020 = Print Enabler
GM-2020 = Print / Scan Enabler
GM-3020 = Scan Enabler (If print enabler purchased separately)

[PersonalisedMerchandise]

Thanks for responding. Attached is an image of the side of my machine.

Also to note, I have also tried the usb ports aswell, still same issue.

Something I should've also mentioned was when I elect to print, the print status in the printer control panel of the computer briefly shows 1 image ready to print, then goes back to 0, yet nothing prints.

And i'm using Vista normal if thats any help aswell.

[Paper_path]

You are missing the enablers. It won't print or scan without them.

[PersonalisedMerchandise]

Ok, where do I get the enablers from then, and what exactly am I looking for in the way of explaining what I need?

Thanks

[TheOwl]

Try Ebay or your local Toshiba dealer.

Since you are in AUS, I might be able to find one around here, but it would have to be cleared by my manager and paid for of course.

[PersonalisedMerchandise]

Anything is appreciated, thankyou. Just let me know.