Hello everyone.
I have an e-28 (with a GL-1010) that the TopAccess is disbled and the TopAccess icon on the display is greyed out and cannot be selected.
Prior to me working on the e-28 it was on the network with print/scan working ok.
I had just delivered and installed an e-282 on this same network using a different IP address and it is on the network and printing & scanning fine.
When I finished with the e-282, I went to work on the e-28. I had to replace the paper lift gear box which required I dismount the GL-1010 but after putting everything back together, it was no longer seen on the network.
I am able to ping the e-28 machine ok. Also I noticed the TopAccess is disbled and the icon for TopAccess on the copier's display is greyed out and cannot be turned on. I attempted installing another GL-1010 and reinstalled the firmware (already a couple of years old) but am still not able to access TopAcess. Originally this machine had an enabler (Scan Dongle) on it but eventually figured out it worked without it (probably because of an updated firmware). I then tried re-installing the enabler just in case but made no difference.
Does anyone know what in this case may be preventing me from accessing TopAccess?
Thank you for all your support in advance.
Claudio
I have an e-28 (with a GL-1010) that the TopAccess is disbled and the TopAccess icon on the display is greyed out and cannot be selected.
Prior to me working on the e-28 it was on the network with print/scan working ok.
I had just delivered and installed an e-282 on this same network using a different IP address and it is on the network and printing & scanning fine.
When I finished with the e-282, I went to work on the e-28. I had to replace the paper lift gear box which required I dismount the GL-1010 but after putting everything back together, it was no longer seen on the network.
I am able to ping the e-28 machine ok. Also I noticed the TopAccess is disbled and the icon for TopAccess on the copier's display is greyed out and cannot be turned on. I attempted installing another GL-1010 and reinstalled the firmware (already a couple of years old) but am still not able to access TopAcess. Originally this machine had an enabler (Scan Dongle) on it but eventually figured out it worked without it (probably because of an updated firmware). I then tried re-installing the enabler just in case but made no difference.
Does anyone know what in this case may be preventing me from accessing TopAccess?
Thank you for all your support in advance.
Claudio
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