E studio 3500c error

[pontiac]

Customer asked me for a favor and asked me to look at there copier to see if i could fix it. 3500c has a CA20 error code that pops up when you make a copy paper gets as far as gray registration roller. I have never worked on a Toshiba mainly Sharp and Canon so if you need more info i'll try my best. Thanks

[bauer]

[emujo]

Pull off left side cover, and small grey cover to the right of the waste box. You should see 2 connectors that route to the laser unit. Pull both of these...next, remove 2 screws that secure laser in place..one towards the yellow I/U and one behind the 2nd cover you allready pulled. Laser unit pulls out from left side after font and rear wire harnesses are removed. Remove top cover and "Gently" clean/remove any dust. Re-assemble all. There is one more connector behind the PWB box that can become dislodged and give this code. If you look up from the bottom you will see 2 wire harnesses that route through the PWB box from left to right with a pass through connector. Ensure these 2 connections have not come loose. A bad lasser unit is rare, but not unheard of. EMujo

[pontiac]

Sorry for the late reply. We rented the customer a copier and had theres brought into the shop. I'll post my finds when i'm done. Thanks guys.