e-STUDIO5520C Won't Increment Copy Count

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Calcucatus
    Technician
    • Mar 2010
    • 16
    #1

    [Misc] e-STUDIO5520C Won't Increment Copy Count

    Anyone have some idea where this is stored on the machine? We have two SRAM's - I'm thinking one of them. Tried initializing one of the SRAMS but no dice. This is a new machine and the copy/print/scan counts remain at 0.

    Thanks!

    CC
    Tags: copy, copy count, count, counts, e-studio, initializing, lgc, page count, print, scan, sram, studio, toshiba 5520 copy counts
    • Mr Spock
      Vulcan Inventor of Death

      1,000+ Posts
      • Aug 2006
      • 2064
      #2
      it may be set for development counter and not for page count. There is a service code for this but it is a one time use only. Once changed it cannot be undone. Also it the "nvram" is corrupt or incorrect you will get counter errors as well.
      And Star Trek was just a tv show...yeah right!

        Comment

        • Calcucatus
          Technician
          • Mar 2010
          • 16
          #3
          Mr. Spock,

          I'm familiar with NVRAM on many other machines. This one doesn't have anything named that (I'm thinking we are talking RAM-S [SYS PCB] and RAM-L [LGC PCB]. These are the little PCB's with plastic covers on them. You mention a development counter - but again - I'm not finding such a thing. I can order either or both of these items as I don't know where copy counts are stored.

          Your thoughts?

          Thanks for you help.

          CC

            Comment

            • arnh79
              Trusted Tech

              Site Contributor
              VIP Subscriber
              250+ Posts
              • Apr 2010
              • 467
              #4
              Is your main counter changing? If not then it could be your copier is in "line mode", 08-203 set to 1. If that is set on 1 and not 0 then your counter won't register copies.
              Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                Comment

                • Mr Spock
                  Vulcan Inventor of Death

                  1,000+ Posts
                  • Aug 2006
                  • 2064
                  #5
                  Originally posted by arnh79
                  Is your main counter changing? If not then it could be your copier is in "line mode", 08-203 set to 1. If that is set on 1 and not 0 then your counter won't register copies.
                  This is a ricoh rebadged and the standard Toshiba codes do not work.
                  The book mentioned nvram corruption but I think it should be the sram. the development counter is a service code to change not a board. Again it is a one time change and can not be undone. I have not seen one and was only looking at the service manual to see what it said about this machine. Like arnh79 I was thinking that the 203 code was not set right until I saw that this was a rebadged ricoh box.
                  And Star Trek was just a tv show...yeah right!

                    Comment

                    • ivovb
                      Senior Tech

                      500+ Posts
                      • Apr 2008
                      • 695
                      #6
                      Originally posted by Mr Spock
                      This is a ricoh rebadged and the standard Toshiba codes do not work.
                      I have checked SH for eS5520c and there is 05 and 08 modes. Also there is a 08 203. So Calcucatus check it out if 203 solution is working and let us know.
                      I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

                        Comment

                        • ToshibaTech
                          Senior Tech

                          500+ Posts
                          • Apr 2007
                          • 580
                          #7
                          I'm sure you have it in line adjust mode. It's a Toshiba made machine... 6530c, 6520c, & 5520c. I think you are thinking of the next models up they are Ricoh boxes.
                          I will not give you service manuals or firmware.

                            Comment

                            • Calcucatus
                              Technician
                              • Mar 2010
                              • 16
                              #8
                              Yes, this is a Toshiba box, no doubt about it. My colleague is going to the check the 08-203 setting. I'll report back when I hear from him. Thanks in advance for everyone's help! CC

                                Comment

                                • Calcucatus
                                  Technician
                                  • Mar 2010
                                  • 16
                                  #9
                                  Update: The 08-203 fixed the problem! YEAH! Thank you guys.

                                    Comment

                                    Previous template Next
                                    Working...