scan to email with exchange server 2010.

[Guest]

hi all,

I have a Toshiba Machine e-s2820C ,and after i changed the exchange server from 2003 to 2010 i faced a problem with scan to email , this function is work and some times not work and the message that appear was " mailbox unavilable" , so i ask if there are any special settings i must have to do with exchange 2010 ?

[ivovb]

Yes there are some problems with newest MS OS and software. So first things first. Make sure You have latest firmware (v 233). Increase timeout at the machine side. Play whit other e-mail settings.

BR

[SalesServiceGuy]

It sounds if some emails are successfuly transmitting, you probably have the DNS Server and port # correct.

When you say sometimes works & sometimes not, do you mean randomly for everyone or do you mean to email clients inside & outside the business?

If sometimes not, for email clients inside the business, you need to go back and examine the SMTP Server address. Try pinging the Email Server and use the IP address.

[lanagdaa]

Thanks alot for your answers,

I raised the machine firmware to (v233), i used the IP address to SMTP server and checked the DNS everything it seems ok, but i noticed that when i send the scanned pages in TIFF format the machine send it directly without any problem, but in PDF format the machine faild to send email and " Unavailable Mailbox" appeared again in message logs ?

[ivovb]

Did You increase timeout?

BR

[lanagdaa]

yes i increased timeout to 180 secounds but the problem still exist unfortunately .