Multiply Copies & prints

[Guest]

Hello!

We have e-studio 4511&550 copiers.

We'r having problem to print multiply copies.
Example: If someone wants to print a document in x copies (x>1), our copiers print only one copy.

Any idea how to fix this problem?
I'll really apriciate your help.

Thank You.

[Claudio_]

Multiply copies

Any one knows how to do that???

[Mr Spock]

Any one knows how to do that???

It sounds like either they used proof copy or the max copy limit is set to one.