Fax Forwarding setup on 2500c

[Mr. T]

Hi all I have found where you can fax forward with this machine. It looks like I need to setup a mailbox or something for it which I have but its not forwarding. Its like Somthing is not turned on to forward. If you have any documentation to setting this up that would be awesome thanks

[sdrawkcab]

In Top Access, go to Administration/Regisration/Fax Received Forward.

Select Forward and then select Email or Save as file, click Select Agent and fill out the areas you need.

[Mr. T]

correct done. but still wont forward what am I missing. Its strange that no where in Fax area is forwarding avail. I figured it was easy since i seen it in top access. But I must not have something else checked.

[sdrawkcab]

Are you using Inbound FAX Routing or Fax Received Forward?

[emujo]

1st , elimnate a scanning issue, can you scan to the destination you are trying to forward to? If you can't email or scan to folder, the MFP will not be able to forward the received fax. 2nd if you are able to scan, then check the error log history. Should be some error code that will give a reason for te failure. Post your findings. Emujo

[Mr. T]

1st , elimnate a scanning issue, can you scan to the destination you are trying to forward to? If you can't email or scan to folder, the MFP will not be able to forward the received fax. 2nd if you are able to scan, then check the error log history. Should be some error code that will give a reason for te failure. Post your findings. Emujo

Yes we can scan to destination

[Mr. T]

Are you using Inbound FAX Routing or Fax Received Forward?

Fax Received Forward and selected an agent select the remote 2 and put path and user name password for the folder. I know its something stupid i Just wanted to make sure I was in the correct area and there isnt anything else to turn on. Thanks for all your help I have left the client but when I return I will update.

Thanks again

[emujo]

Ensure you are choosing the public template page (not InternetFax forward), select Fax/InternetFAX and save to file as the agent. Under "save as file" settings, choose the destination as the HDD shared folder just as a test. If the fax routes to here, then you can suspect a remote 1 or 2 settings issue. If remote 1 and or 2 are working normally then you should oit have to input the path, as the selections should already be input. emujo