[Jamming] Toshi estudio 555 e590

[Guest]

Hi all

I am working on a Toshiba estudio 555 fitted with a MJ-1028 finisher. When the customer tries to print a document on A5R from the bypass, the machine jams in the finisher with code E590. But if i were to make an A5R copy from the bypass, there isnt any jam. It is only when printing that causes jams in A5R. I have tried tweaking the drivers but didnt have any luck. All help would be appreciated....thanks in advance.

[TheOwl]

Which programs are you printing from that are causing the issue?

[Ashwin]

its just a basic word document. word 2007

[TheOwl]

So do you setup the Word document to be an A5 Landscape?

[Ashwin]

yes mate...i have double checked the page settings.....

[TheOwl]

Is the firmware at the latest version?

Other than that, I'm out of ideas. I will let you know if I can think of anything else.

[sdrawkcab]

To override any Word issues, go Properties/Configuration/Drawer Setting and check the Override Application Source Settings box. Then select A5 and bypass in the driver