Firstly, I want to say I am NOT an IT guru.
Right, I've been trying to set up fax forwarding to email for a customer who has somehow lost their settings after they shifted the copier. I have managed to get the scan to email function working, which I was told is the trickier part of the procedure (starting to doubt this comment). I just can not get the machine to successfully forward the fax to the fax email account. Keeps erroring with "2550" which the manual says is authentication issues, however I can scan directly to the same fax email address without any issues.
Surely it is a setting I have missed or messed up, but with my lack of experience, I'm up the creek without a paddle so to speak.
Any suggestions would be hugely welcome and appreciated.
Cheers all.
Right, I've been trying to set up fax forwarding to email for a customer who has somehow lost their settings after they shifted the copier. I have managed to get the scan to email function working, which I was told is the trickier part of the procedure (starting to doubt this comment). I just can not get the machine to successfully forward the fax to the fax email account. Keeps erroring with "2550" which the manual says is authentication issues, however I can scan directly to the same fax email address without any issues.
Surely it is a setting I have missed or messed up, but with my lack of experience, I'm up the creek without a paddle so to speak.
Any suggestions would be hugely welcome and appreciated.
Cheers all.
Comment