e-4520c The things I get stuck with

[jonezy999]

Firstly, I want to say I am NOT an IT guru.

Right, I've been trying to set up fax forwarding to email for a customer who has somehow lost their settings after they shifted the copier. I have managed to get the scan to email function working, which I was told is the trickier part of the procedure (starting to doubt this comment). I just can not get the machine to successfully forward the fax to the fax email account. Keeps erroring with "2550" which the manual says is authentication issues, however I can scan directly to the same fax email address without any issues.

Surely it is a setting I have missed or messed up, but with my lack of experience, I'm up the creek without a paddle so to speak.

Any suggestions would be hugely welcome and appreciated.

Cheers all.

[jonezy999]

Re: e-4520c The things I get stuck with

Still not having any joy with this. Anyone have any suggestions?

[jcontractor]

Re: e-4520c The things I get stuck with

The only one that I know could help is Mr. Spock of this forum.

[SalesServiceGuy]

Re: e-4520c The things I get stuck with

Top Access, Admin, Blue Registration Tab, Fax Receive Forward, Select Agent (Forward/Email),To Destination(Select Email Address(s)), Save.

[jonezy999]

Re: e-4520c The things I get stuck with

Top Access, Admin, Blue Registration Tab, Fax Receive Forward, Select Agent (Forward/Email),To Destination(Select Email Address(s)), Save.

Yes, this has all been done.

[sdrawkcab]

Re: e-4520c The things I get stuck with

Try copying the From Address and From Name that you put into the Email setting into the Internet fax setting (next to email)

[SalesServiceGuy]

Re: e-4520c The things I get stuck with

What does the Scan Log say for Email? What is the Mode & Status? As per the previous response make sure the Email & iFax tab are completed identical for the From Address/ From Name.