Re-Rite problems with receiving scan to e-mail directly from Toshibas eStudios

[Sbarro]

I have problem with Re-Rite, EMail configutration and Toshiba e-Studio ( eStudio 3520c, 520, 2040c all latest FW ). Machines has newest firmware and i using latest Re-Rite.

Thing is, when i send an e-mail with attachment from ordinary computer, from mail client such as Outlook or Thunderbird to Re-Rite e-mail adress everything works fine. Re-Rite converts this attachment do desire output format and send this to desire e-mail destination. But when i send it directly from Toshiba it goes to destination - i can see it for few second on www mail client but when Re-Rite dowloading it to convert, it disappears. There is nothing even in Re-Rite logs.
I have two location (customer and our company), two different Re-Rite installation, two different machines, different e-mail servers.
Problem still exist.
Any clue ????
RedMap try to help us remotly, but for now they have no idea whats the problem and are talking with developers.

This Thread is posted in Connectivity Section too so please write your answer there.

http://www.copytechnet.com/forums/connectivity/56899-re-rite-problems-receiving-scan-e-mail-directly-toshibas-estudios.html