E-Studio 352 will not print after installing print enabler???

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  • williamgibbs
    Technician
    • Dec 2010
    • 23

    #1

    E-Studio 352 will not print after installing print enabler???

    i have a toshiba estudio352. i just got the GM2060 print/scan enabler for it off ebay. I cant get it to print though. It will scan, i got that to work, but when i try to print to it, the "print data" light flashes for just a split sec and thats all it will do. nothing shows on the screen, etc.

    is there something i am suppose to change or set up in the settings or am i missing something?
  • Meach
    Trusted Tech
    100+ Posts
    • Nov 2008
    • 128

    #2
    Re: E-Studio 352 will not print after installing print enabler???

    The GM2060 works with copier firmware prior to version 320.
    The GM2061 works with copier firmware version 320 or later.

    Comment

    • williamgibbs
      Technician
      • Dec 2010
      • 23

      #3
      Re: E-Studio 352 will not print after installing print enabler???

      how can I determine which firmware I have?

      Comment

      • fourl6
        Technician

        50+ Posts
        • Nov 2008
        • 94

        #4
        Re: E-Studio 352 will not print after installing print enabler???

        print out the NIC configuration page,

        User Functions,
        Admin, (Password 123456)
        Lists,
        NIC Config Page

        the firmware Version is somewhere near the top right corner of the printout

        Comment

        • williamgibbs
          Technician
          • Dec 2010
          • 23

          #5
          Re: E-Studio 352 will not print after installing print enabler???

          when i go into admin, i dont have a option for numerical characters, only symbols and alphabet. i tried to find a way to get it to show numeric characters, but it doesnt. is there any other way?

          Comment

          • SalesServiceGuy
            Field Supervisor

            Site Contributor
            5,000+ Posts
            • Dec 2009
            • 8142

            #6
            Re: E-Studio 352 will not print after installing print enabler???

            You need to pay for a Toshiba Factory trained technician to arrive on site.

            Comment

            • williamgibbs
              Technician
              • Dec 2010
              • 23

              #7
              Re: E-Studio 352 will not print after installing print enabler???

              i need a service tech just to plug in a usb key so i can print??? that seems a little overkill to me... just trying to troubleshoot it. Meachs comments make the most sense, just having problems finding out how to determine the firmware version....

              Comment

              • bauer
                Technician

                50+ Posts
                • May 2007
                • 72

                #8
                Re: E-Studio 352 will not print after installing print enabler???

                I'll second that, SSGUY he really should call a qualified Tech

                Comment

                • Gregg

                  #9
                  Re: E-Studio 352 will not print after installing print enabler???

                  if you dont think you need a tech. all the info you need has already been posted.
                  Do Work Son!

                  Comment

                  • Outlander
                    Technician
                    • Sep 2011
                    • 34

                    #10
                    Re: E-Studio 352 will not print after installing print enabler???

                    Originally posted by williamgibbs
                    when i go into admin, i dont have a option for numerical characters, only symbols and alphabet. i tried to find a way to get it to show numeric characters, but it doesnt. is there any other way?
                    My friend, you still have, at right side, regular hard keys (numbers). When you get to enter admin mode, put a number 123456 with hard keys-numbers and you are in...piece of cake!

                    Comment

                    • fourl6
                      Technician

                      50+ Posts
                      • Nov 2008
                      • 94

                      #11
                      Re: E-Studio 352 will not print after installing print enabler???

                      Originally posted by Outlander
                      My friend, you still have, at right side, regular hard keys (numbers). When you get to enter admin mode, put a number 123456 with hard keys-numbers and you are in...piece of cake!
                      gets them every time lol...

                      Comment

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