e-Bridge X Issues

[arnh79]

Re: e-Bridge X Issues

Ever since v.1600 f/w was released I haven't had any more freezing/lock-up issues. I've got about 30-40 mono EBX machines in the field and they don't give us any problems as long as we upgrade them to v.1600. The "issues fixed" list included with v.1600 contained lots of scenarios where the machine could lock-up and even in newer versions of f/w I see they are still including fixes for locking up.
I never ran into any of the weird driver issues some of the guys on this thread were talking about, so I can't say whether or not those issues have been resolved.

[NSD]

Re: e-Bridge X Issues

So.....just got our 11th firmware update for ebx.........this one includes reloading drivers.
That should just about do it I think .

Has anyone had further problems with these machines or are they settling down for you?
Mash machines seem good, but not as good as the EB3s where
the big monos lock up alot.
Boradpeask seem OK now
and the little monos I would just stay away from.

Re: e-Bridge X Issues

So.....just got our 11th firmware update for ebx.........this one includes reloading drivers.
That should just about do it I think .

[arnh79]

Re: e-Bridge X Issues

Thank you so much. I'll definitely be looking into this.

[Samsung]

Re: e-Bridge X Issues

We haven't gotten that bulletin in Canada yet. Would you mind posting it for me to read?

Overview
To prevent the machine from unexpectedly shutting down or having other Control Panel related errors, the LCD Bracket has been changed.
Copier Bulletin: TSB-1236 Rev.01
Date: 9/12/2012
Page: 1 of 2
Models: e-STUDIO4540C Series, e-STUDIO455 Series, e-STUDIO455SE Series, e-STUDIO456 Series
Subject: Change of Control Panel Bracket to Prevent Ribbon Cable Damage on KEY Board
Copyright-2012 Toshiba America Business Solutions, Inc. (TABS). This publication contains proprietary and confidential information retained for reference purpose by authorized TABS dealers. Unauthorized use of this information is prohibited. TABS makes no express or implied warranty, including implied warranties of merchantability for a particular purpose, with regard to this technical publication and disclaims any claim arising by reason of the possession or use thereof.
Detail
In some cases, the Control Panel Ribbon Cable may rub against the LCD Bracket and cause the machine to unexpectedly shut down or have other Control Panel related errors.
Note: It is recommended to inspect this area during the next service call on the applicable machines according to the serial numbers listed below.
The Ribbon Cable may become damaged because it is pressed by the gasket and contacts the edge of the LCD bracket.
To prevent this from occurring, filament tape has been attached to the edge of the LCD bracket at the factory on machines produced beginning with the following serial numbers:
e-STUDIO2040C : CJE231920-
e-STUDIO2540C : CHE231934-
e-STUDIO3040C : CNE221008-
e-STUDIO3540C : CQE222841-
e-STUDIO4540C : CME219663-
e-STUDIO456 Series: C2E238851*
0
Identification of New Part

Changed/Added Part No. MODEL	P-I	Before Change	After Change
2040C/2540C/3040C 3540C/4540C	3-48	6LH52221000 BRKT-LCD	6LJ02910000 ASYS-BRKT-LCD-H14X
205L/255/305/455		37-47A-1
206L/256/306 356/456/506		3-47-1

[arnh79]

Re: e-Bridge X Issues

We haven't gotten that bulletin in Canada yet. Would you mind posting it for me to read?

[Samsung]

Re: e-Bridge X Issues

toshiba has a bullitin on this issue if you have access to fyi check it on that section, basically is the control panel. ribbon cable is rubbing on control panel frame.

[SalesServiceGuy]

Re: e-Bridge X Issues

We are experimenting with:

[CJD900]

Re: e-Bridge X Issues

I hate that it has came to this... But I have had a lot of print issues with the EBx machines, try using the print drivers from the previous models. For the es306,es256,es356,es456-use es255-es455 drivers For the es556,es656,es756,es856-use es555-es855 drivers same for the color machines es2040c-es4540c-use 4520c drivers es6550,es6540- use es6530 drivers

[arnh79]

Re: e-Bridge X Issues

Replaced memory on e306 and...wait for it...say it with me folks...no change! Some days I just love my job...

[SalesServiceGuy]

Re: e-Bridge X Issues

Perhaps the firmware is not the issue. Did you try replacing the RAM or System Board? Also are you using the Universal Print driver or the PS3 driver? I have had no reported issues with the PS3 driver. I recently installed 2x e556 and 2x e256 and have had none of the lock up issues you are reporting.

[arnh79]

Re: e-Bridge X Issues

Upgraded f/w to v.1500 - no change.

[arnh79]

Re: e-Bridge X Issues

Now our second black and white EBX machine in the field is locking up, an e756. This customer does about 20k a week on the machine and its about to get ugly... Am I asking too much to actually field test these machines before they're released!?!? We've taken on a competitors line and I'm strongly recommending replacing our Toshiba's with them. I'm sick of facing problems you can't fix because it's a f/w or driver issue!

[TheOwl]

Re: e-Bridge X Issues

The machine is actually demo for customer...Their IT personnel install the printer driver themselves...Then having printing issue where certain data/text is missing from the printout...Later IT personnel discover the error occur when trying to edit printer properties...
Then I've follow up the issue and found that it was blocked by the AV software...
The funny part is that existing Canon machines do not have this kind of problem...
End up customer reject the machine and use back Canon machines...

That's unfortunate.

Toshiba really managed to stuff things up with their UniDRV platform. While the idea is a great one, the actual practice proved to show many holes within the new framework.

[didi2005]

Re: e-Bridge X Issues

The machine is actually demo for customer...Their IT personnel install the printer driver themselves...Then having printing issue where certain data/text is missing from the printout...Later IT personnel discover the error occur when trying to edit printer properties...
Then I've follow up the issue and found that it was blocked by the AV software...
The funny part is that existing Canon machines do not have this kind of problem...
End up customer reject the machine and use back Canon machines...