Help with Toshiba estudio 3510 scan to email

[Guest]

I need help !!! second day trying to get this to work with no luck.

The toshiba copier is connected to an airport extreme

The computer is connected to the airport extreme

I have a gmail account.

I have set the DNS server and the smtp client up in the top access browser utility.

any help would be greatly appreciated

Here is my current config:

smtp client




Enable SMTP Client Enable
Enable SSL Accept all certificates without CA
SSL/TLS STARTTLS
SMTP Server Address smtp.gmail.com
POP Before SMTP Disable
Authentication Auto
Login Name ****@gmail.com
Maximum Email / InternetFax Size 30 MB
Port Number 587

[Mr_Fixit]

Re: Help with Toshiba estudio 3510 scan to email

What errors are you getting when you try to scan to email?

[Chris Nolan]

Re: Help with Toshiba estudio 3510 scan to email

What errors are you getting when you try to scan to email?

Email Failed

[Mr_Fixit]

Re: Help with Toshiba estudio 3510 scan to email

Check the logs either in the machine or through Top Access there will be a error code that can further help troubleshooting this problem.

[emujo]

Re: Help with Toshiba estudio 3510 scan to email

Gmail requires ssl over smtp, and uses port 465 (default I think).

SMTP.GMAIL.COM
SSL over TLS port 465
account name and password

IF the above settings don't work, try to telnet port 465 to ensure customer isn't blocking anything. Emujo

[didi2005]

Re: Help with Toshiba estudio 3510 scan to email

Incoming Mail (POP3) Server - requires SSL:	pop.gmail.com Use SSL: Yes Port: 995
Outgoing Mail (SMTP) Server - requires TLS2 or SSL:	smtp.gmail.com Use Authentication: Yes Port for TLS/STARTTLS: 587 Port for SSL: 465

[Chris Nolan]

Re: Help with Toshiba estudio 3510 scan to email

I tried both setting above and I am still getting the "Failed to send email" message when I try to scan to email. What other settings should I try??

Thanks

[SalesServiceGuy]

Re: Help with Toshiba estudio 3510 scan to email

In Top Access under the email Tab, under from Address, have you entered the authenticated Gmail address that you created in your first thread?

Under your credentials, how your entered a Password?

For Primary DNS Server address, did you try 8.8.8.8 ?

Is your copier at V355 firmware?

[emujo]

Re: Help with Toshiba estudio 3510 scan to email

Did you atempt to telnet the gmail server...many IT reps will block the required ports to prevent hackers. emujo

[Chris Nolan]

Re: Help with Toshiba estudio 3510 scan to email

I am not sure how to telnet. Could you advise??

Thanks

[didi2005]

[TheOwl]

Re: Help with Toshiba estudio 3510 scan to email

Could you please go to the machine and press the following keys:

1. Job Status
2. Log
3. Scan

You should now see an error code against the attempted scans, so can you please tell us what that error code is?