This machine is about 6 years old with about 150K on it. It has recently started freezing up. The machine will say warming up but just stays like that. Then reboot it and it may freeze again or come up to ready. When it comes to ready it will work for the most part. (Customer says it also freezes while saying COPYING, but I did not witness this) When I try to shut it down by holding the energy save hard key then the Shut Down touch key, the screen says shutting down but freezes like that.
I want to reflash the firmware, but I can't find it on fyi.toshiba.com. We used to be a Toshiba dealer, now we only service the machines left in the field. When I go to tech-to-go then product information. This model series is not even listed. Is it not supported?
Could someone give me advice on fixing the problem or point me in the right direction of the firmware?
Any help is greatly appreciated.
I want to reflash the firmware, but I can't find it on fyi.toshiba.com. We used to be a Toshiba dealer, now we only service the machines left in the field. When I go to tech-to-go then product information. This model series is not even listed. Is it not supported?
Could someone give me advice on fixing the problem or point me in the right direction of the firmware?
Any help is greatly appreciated.
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