I have a new e2050c install with latest V1370 firmware and I am having problems with the Print driver on a single PC. In the same office, the print driver will install A-OK on other PCs.
The customer had a Canon Inkjet printer connected via a USB cable to this same troublesome Win 7 Pro PC. I completely uninstalled the Canon driver and any Utilities going as far as the Registry to remove any entries. A review of the apps installed on this PC does not appear to present any issues. I have tested the PC with any firewalls or Anti virus programs turned off. The PC has had a complete virus scan and the PC was re-imaged at my request.
The print driver has been tested as both a RAW and LPR IP printer. The PC can print a single test page to the copier. The PC can print a document to MS Word but when you press Print Properties, the PC is non responsive.
The basic problem is that the Print properties do not work. For example, you cannot select Black or colour printing or any feature in the print driver. In the print driver, there is an area on the left side, which typically displays an image of the copier. In this case, the image is two linked Os.
I have reinstalled the Print driver and used other vendors print drivers to test but the same result.
I believe that SNMP communications is somehow blocked within the PC.
Any ideas would be appreciated.
The customer had a Canon Inkjet printer connected via a USB cable to this same troublesome Win 7 Pro PC. I completely uninstalled the Canon driver and any Utilities going as far as the Registry to remove any entries. A review of the apps installed on this PC does not appear to present any issues. I have tested the PC with any firewalls or Anti virus programs turned off. The PC has had a complete virus scan and the PC was re-imaged at my request.
The print driver has been tested as both a RAW and LPR IP printer. The PC can print a single test page to the copier. The PC can print a document to MS Word but when you press Print Properties, the PC is non responsive.
The basic problem is that the Print properties do not work. For example, you cannot select Black or colour printing or any feature in the print driver. In the print driver, there is an area on the left side, which typically displays an image of the copier. In this case, the image is two linked Os.
I have reinstalled the Print driver and used other vendors print drivers to test but the same result.
I believe that SNMP communications is somehow blocked within the PC.
Any ideas would be appreciated.
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