Scan to email

[JVC]

Hello

I have been setting up my customers with scan to email with very few problems. Today I have run into two machines that after setting them up the machine fails to send email. When I look at the scan log there is no scans in history.

Does anyone have any suggestions?

Thank you

[william696]

Re: Scan to email

Have you entered a name and an email address for the machine? it won't process without it. How about smtp client and DNS session? I know I sometimes forget to properly save the info because there are two steps to saving the info.

[Dolly]

Re: Scan to email

Have you entered a name and an email address for the machine? it won't process without it. How about smtp client and DNS session? I know I sometimes forget to properly save the info because there are two steps to saving the info.

Sorry to budge in but I too experience the same problem. May I ask can we use one of existing email account to set up for username and password in the setting of SMTP client?

[jayschrodter]

Re: Scan to email

you can use the simplified method of just using the internet clients outgoing mail server address and inputting this in smtp client and server. works 99% of the time as long as its not being flagged as spam as port is usually at 25.