Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

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  • blanka
    Technician
    • Aug 2011
    • 34
    #1

    Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

    Hi All,

    Our Toshiba has reached its End of Lease period and we are getting rid of the device. I am wanting to know how to do a factory reset of an e-Studio 2820C so that all that is listed below are cleared. I have heard a HDD format (08-690) will do it but it will need to have firmware reinstalled. As I am not the service agent, I will not have access to the firmware nor will I know how to install it thus I would not prefer to format the HDD.

    I am hoping a clear will do the following:
    • Clear all user settings such as SMTP server, SMB settings,
    • Clear all fax, print, scan logs
    • Clear the address book
    • Clear all stored files


    If anyone can help out on the exact steps, it would be greatly appreciated. Thank you in advance.

    Regards,
    Steve
    Tags: all clear, factory setting, hdd wipe, reset, toshiba
    • stockman123
      Trusted Tech

      100+ Posts
      • Jan 2014
      • 128
      #2
      Re: Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

      Originally posted by blanka
      Hi All,

      Our Toshiba has reached its End of Lease period and we are getting rid of the device. I am wanting to know how to do a factory reset of an e-Studio 2820C so that all that is listed below are cleared. I have heard a HDD format (08-690) will do it but it will need to have firmware reinstalled. As I am not the service agent, I will not have access to the firmware nor will I know how to install it thus I would not prefer to format the HDD.

      I am hoping a clear will do the following:
      • Clear all user settings such as SMTP server, SMB settings,
      • Clear all fax, print, scan logs
      • Clear the address book
      • Clear all stored files


      If anyone can help out on the exact steps, it would be greatly appreciated. Thank you in advance.

      Regards,
      Steve
      Doing a hdd format will get rid of those files a factory reset would reset the counter and you don't want that do the hdd

        Comment

        • blanka
          Technician
          • Aug 2011
          • 34
          #3
          Re: Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

          Thanks for the heads up.... Sounds like I'm going to have to get an agent to come and do the HDD format and firmware reinstall to keep the machine operational after the HDD format.

            Comment

            • blanka
              Technician
              • Aug 2011
              • 34
              #4
              Re: Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

              Just a FYI, co$tly exercise unfortunately.... We should have had the previous service agent do the work before we cancelled the service agreement...

                Comment

                • stockman123
                  Trusted Tech

                  100+ Posts
                  • Jan 2014
                  • 128
                  #5
                  Re: Toshiba e-Studio 2820c Factory Reset Procedure - End of Lease

                  Originally posted by blanka
                  Thanks for the heads up.... Sounds like I'm going to have to get an agent to come and do the HDD format and firmware reinstall to keep the machine operational after the HDD format.
                  the machine will work fine that stuff don't get effected. You shouldn't have to reload anything

                    Comment

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