[Misc] wrong formate detection from orignal glass toshiba c 2050

[aligis]

Hi. We have Toshiba studio c2050 .while making copies from radf it detects the format of orignals right. But when try to copy from original glass it gives me B4 format .
Formats
A4 detects as B4...
A4-R is ok. A3 is ok
Any solution thanks

[stockman123]

Re: wrong formate detection from orignal glass toshiba c 2050

Hi. We have Toshiba studio c2050 .while making copies from radf it detects the format of orignals right. But when try to copy from original glass it gives me B4 format .
Formats
A4 detects as B4...
A4-R is ok. A3 is ok
Any solution thanks

did you clean the sensors that would be my first step dust will screw things up for detection and if you've tried other sizes and it worked fine try swapping out sensors they should be the same

[aligis]

Re: wrong formate detection from orignal glass toshiba c 2050

did you clean the sensors that would be my first step dust will screw things up for detection and if you've tried other sizes and it worked fine try swapping out sensors they should be the same

Yes ,, sensors , Reflector but nothing.... but when when you say ok ! the orignal is A4 and Copy paper is A4 it do perfectaly. only thing is automatic format detection....any other sugestion...