wrong formate detection from orignal glass toshiba c 2050

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  • aligis
    Technician
    • Jul 2010
    • 56

    #1

    [Misc] wrong formate detection from orignal glass toshiba c 2050

    Hi. We have Toshiba studio c2050 .while making copies from radf it detects the format of orignals right. But when try to copy from original glass it gives me B4 format .
    Formats
    A4 detects as B4...
    A4-R is ok. A3 is ok
    Any solution thanks
  • stockman123
    Trusted Tech

    100+ Posts
    • Jan 2014
    • 128

    #2
    Re: wrong formate detection from orignal glass toshiba c 2050

    Originally posted by aligis
    Hi. We have Toshiba studio c2050 .while making copies from radf it detects the format of orignals right. But when try to copy from original glass it gives me B4 format .
    Formats
    A4 detects as B4...
    A4-R is ok. A3 is ok
    Any solution thanks
    did you clean the sensors that would be my first step dust will screw things up for detection and if you've tried other sizes and it worked fine try swapping out sensors they should be the same

    Comment

    • aligis
      Technician
      • Jul 2010
      • 56

      #3
      Re: wrong formate detection from orignal glass toshiba c 2050

      Originally posted by stockman123
      did you clean the sensors that would be my first step dust will screw things up for detection and if you've tried other sizes and it worked fine try swapping out sensors they should be the same
      Yes ,, sensors , Reflector but nothing.... but when when you say ok ! the orignal is A4 and Copy paper is A4 it do perfectaly. only thing is automatic format detection....any other sugestion...

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