Toshiba e-Studio 2040c User Authentication password reset

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  • Alex1
    Trusted Tech

    Site Contributor
    250+ Posts
    • Oct 2012
    • 285
    #1

    Toshiba e-Studio 2040c User Authentication password reset

    Hi all,

    i have a Toshiba e-Studio 2040c asking to input User Authentication password I tried holding down 4,8,9 and power on to wipe it clean but didn't work, any idea on how to reset it thanks.
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    • didi2005
      Trusted Tech

      250+ Posts
      • May 2011
      • 401
      #2
      Re: Toshiba e-Studio 2040c User Authentication password reset

      It seems that user management is enable. U need to login MFP Top Access using admin password and disable it.

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        • Alex1
          Trusted Tech

          Site Contributor
          250+ Posts
          • Oct 2012
          • 285
          #3
          Re: Toshiba e-Studio 2040c User Authentication password reset

          Originally posted by didi2005
          It seems that user management is enable. U need to login MFP Top Access using admin password and disable it.

          The previous models such as the 2330C,3520C ect. You can go into service mode 08 then 690 would format the HDD. What code is it in these models to format tge HDD??? Thanks for your help.

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            • arnh79
              Trusted Tech

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              250+ Posts
              • Apr 2010
              • 467
              #4
              Re: Toshiba e-Studio 2040c User Authentication password reset

              They don't have that code in the e-Bridge X series of machines anymore. There is a format option in the 3+Clear menu, but it will completely format the HDD and you'll have to reload the f/w. Instead of 08-690 I now use the "Factory Default" button under User Functions-Admin, that wipes all customer settings.
              Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

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                • Alex1
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Oct 2012
                  • 285
                  #5
                  Re: Toshiba e-Studio 2040c User Authentication password reset

                  Originally posted by arnh79
                  They don't have that code in the e-Bridge X series of machines anymore. There is a format option in the 3+Clear menu, but it will completely format the HDD and you'll have to reload the f/w. Instead of 08-690 I now use the "Factory Default" button under User Functions-Admin, that wipes all customer settings.

                  The problem with the User Authentication on the screen it won't let you enter User Functions at all

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                    • arnh79
                      Trusted Tech

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                      250+ Posts
                      • Apr 2010
                      • 467
                      #6
                      Re: Toshiba e-Studio 2040c User Authentication password reset

                      Have you tried hitting the Counter button, going to Dept. Management, and disabling Dept. Management? It will ask for admin password, default is: 123456.
                      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

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                        • Alex1
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Oct 2012
                          • 285
                          #7
                          Re: Toshiba e-Studio 2040c User Authentication password reset

                          Originally posted by arnh79
                          Have you tried hitting the Counter button, going to Dept. Management, and disabling Dept. Management? It will ask for admin password, default is: 123456.

                          Yes i tried that but it won't go through, it's still stuck on the User Authentication and Password screen. It want them input

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