e-Studio 350 TopAccess not responding

[Guest]

I'm trying to get an e-Studio 350 configured on a peer-to-peer network with Windows XP workstations.

Attempting to access TopAccess either on port 80 or port 8080. Browser hangs with no response on either port.

Machine is configured with a static (manual) ip address, netmask, gateway. I can ping the machine and it will respond.

Http access is enabled.

Workstation print drivers can search network and find the printer.

I've had success configuring this on other 350's.

Was it something I said (or didn't say)?

[mckinley]

can you get in to top access through a laptop via crossover cable? if not, you maybe looking at a problem HDD or may need to reload the firmware. if the HDD has been replaced at some point, someone may not have reloaded the HDD firmware / OS.

[jawir]

Hi,

Is your computer connect to proxy? if yes open internet option - connection and in advance tab put your ip machine as do not use proxy beggining with....


regards

[sfbob]

Update

Thank you both for your suggestions.

On a different es350, I checked process to print configuration page
User Functions >> Admin (+password) >> List /Report >> List >> NIC config,
from there report prints

I went to print out configuration page:
User Functions >> Admin (+password) >> List /Report >> List >> NIC config, got the usual message "List print is reserved" and nothing happened. Tried again, nothing happened.

[Note: in Service Handbook, v12 Nov 2003, page 5-131 it says to follow the sequence noted in first paragraph with
• Press the [FUNCTION] button. The list is outputted.
I did not press the [FUNCTION] button, the failure to print could be a machine problem or could also be an operational difference due to software revision.]

Put a page on the glass and did a normal copy, copier part is working.

Powered off, powered on, got 5 long beeps (probably not a good sign, have not found reference to beep codes in manuals yet). Message "Network Initializing" seemed to stay on for a long time. Attempted to print NIC configuration again, same results as before.

Did another power cycle, got 5 beeps, still could not print NIC configuration.

They asked if I tried power off/power on, I said yes, they powered off/powered on, machine came up without 5 beeps (figures ). Message "Network Intializing" seemed to stay on for a long time.

[Note: Operators Manual for Basic Function identifies power off process, this process had not been followed.]

Based on this we are obtaining system restore cdrom and will restart the machine clean.

[sfbob]

It is a small network, 3 workstation computers connected to Linksys router, then to DSL connection. There are no server computers on the network. What is the end of your suggestion "... do not use proxy server beginning with...." ?

[jawir]

Hi,

In column below " do not use proxy start beginning" input your ip address, but as you mentioned before if this small network and do not use proxy, ignore my suggestion before. try checked and update firmware of the machine.

regards

[Sbarro]

OK, i had something like that. It was 280 but the same thing.
You have to reload firmware (all).
If you get succesful message after reload firmware it should be OK later.
If you get error on NIC firmware loading you have to change your NIC (In E-Studio of course:P ).

[Mr Spock]

Check for the print enabler. Looks like a thumb drive connected just above or below the network port. If it is not there then the nic card will not print the nic setup sheet or accept print jobs but can be "found" and pinged on the network..

[Sbarro]

Spock ,TopAccess don't work

[decimal]

i agree with Sbarro .Your machine's HDD have not been uploaded firmware yet or have been damaged .You need update it with correct version .Good luck

[Mr Spock]

There is a bulletin about this and if 08-947 is not executed then it will have the symptoms that are described. When this is run it installs any firmware updates and creates the topaccess files for viewing.

[sfbob]

Problem Solved

Thank you all, the reload of the firmware got TopAccess to work.

I don't know if the hard disk drive was replaced on this unit, but from all indications it appears that was the case and it was not initialized.

Mr. Spock - the last step in a successful firmware upgrade is to do 08-947, the same as you noted in your post. If firmware is ok, could this all have been accompllished by just doing a 08-947 instead of a full firmware re-install?

Thanks again to all of you.

[Baphomet]

Thank you all, the reload of the firmware got TopAccess to work.

I don't know if the hard disk drive was replaced on this unit, but from all indications it appears that was the case and it was not initialized.

Mr. Spock - the last step in a successful firmware upgrade is to do 08-947, the same as you noted in your post. If firmware is ok, could this all have been accompllished by just doing a 08-947 instead of a full firmware re-install?

Thanks again to all of you.

I just noticed this old thread, and I cannot speak for Mr. Spock, but from my own experience I can tell you that if the NIC is not initialized on set-up, or in some cases after a firmware upgrade then TopAccess might not be accessible. On eBridge II and III machines (where the NIC is integrated with the SYS board) you need to perform 08 693 (or 08 1119 to retain network settings) then perform 08 947.

You would be surprised how many network issues can be corrected this way.