xerox 5890 remove obstruction Main finisher tray not available-no obstruction found

[mdm]

Good morning, I'm having a fault message on a xerox 5890 high volume finisher that says remove obstruction from finisher tray and restart, main finisher tray not available. I notice that sometimes the finisher would initialize during start up and sometimes it will not.When it does initialize, it works. just recently the ejector seems to jam during initializing and the error message above would appear on the display. The customer is able to use the top tray for now but would have to close the message that appears on the display. I want to see if any has experience this problem and what was done to correct.

Thanks.

[Flash]

Re: xerox 5890 remove obstruction Main finisher tray not available-no obstruction fou

If the white paper guides are not coming out or are binding you will need to replace the ejector assembly.

[mdm]

Re: xerox 5890 remove obstruction Main finisher tray not available-no obstruction fou

Thanks so much for your reply, the white paper guide are not coming out. I have a ejector assembly on order.

[Xeroxdude88]

Re: xerox 5890 remove obstruction Main finisher tray not available-no obstruction fou

What error codes are you getting?