Good morning, I'm having a fault message on a xerox 5890 high volume finisher that says remove obstruction from finisher tray and restart, main finisher tray not available. I notice that sometimes the finisher would initialize during start up and sometimes it will not.When it does initialize, it works. just recently the ejector seems to jam during initializing and the error message above would appear on the display. The customer is able to use the top tray for now but would have to close the message that appears on the display. I want to see if any has experience this problem and what was done to correct.
Thanks.
Thanks.
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