GSN PWS etc

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  • fatfingers73
    Trusted Tech

    100+ Posts
    • Feb 2013
    • 219

    #1

    [Misc] GSN PWS etc

    Hello,

    New to Xerox/edocs. Just upgraded IE8 to IE9 and now I can't find eureka/searchlite/manuals etc.

    Going to look at a Versant 80 1st call tomorrow and really need these back.

    I've re-installed GSN but they still aren't showing?

    What have I done?

    I'm sure Xerox told me IE9 was the best for their software....

    Many thanks.
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2383

    #2
    Re: GSN PWS etc

    I dont think the Xerox told you that.
    What version of pws do you have ?

    Comment

    • fatfingers73
      Trusted Tech

      100+ Posts
      • Feb 2013
      • 219

      #3
      Re: GSN PWS etc

      PWS says 4.0.11.0

      GSN is release 11

      Shall I try rolling back to IE8?

      Thanks.


      Originally posted by adriansto
      I dont think the Xerox told you that.
      What version of pws do you have ?

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #4
        Re: GSN PWS etc

        Yes try that.
        pws 11.0.60 support Win7 32 bit and IE9
        pws 11.2 suport Win7 64 bit with IE9 for 32 bit but I dont know if they finished the tools support for this pws version.

        Comment

        • fatfingers73
          Trusted Tech

          100+ Posts
          • Feb 2013
          • 219

          #5
          Re: GSN PWS etc

          Nope, that didn't work. Ran the bus station. Installed my edocs. But can't view anything in IE8 either.

          All the Xerox command bar buttons have vanished.

          Any ideas?

          Thanks.

          Originally posted by adriansto
          Yes try that.
          pws 11.0.60 support Win7 32 bit and IE9
          pws 11.2 suport Win7 64 bit with IE9 for 32 bit but I dont know if they finished the tools support for this pws version.

          Comment

          • adriansto
            Service Manager

            Site Contributor
            VIP Subscriber
            1,000+ Posts
            • Nov 2007
            • 2383

            #6
            Re: GSN PWS etc

            Reinstall the webcomp4 from pws 11 dvd

            Comment

            • fatfingers73
              Trusted Tech

              100+ Posts
              • Feb 2013
              • 219

              #7
              Re: GSN PWS etc

              That didn't work either. Is there something I need to do after to make them appear?

              Thanks.

              Originally posted by adriansto
              Reinstall the webcomp4 from pws 11 dvd

              Comment

              • InterfaceP
                Trusted Tech

                250+ Posts
                • Jun 2013
                • 488

                #8
                Re: GSN PWS etc

                Happened to me once...IE updated so I uninstalled the update, there were several that I needed to uninstall.

                Comment

                • xtrain
                  Trusted Tech
                  • Dec 2012
                  • 233

                  #9
                  Re: GSN PWS etc

                  Originally posted by fatfingers73
                  Hello,

                  New to Xerox/edocs. Just upgraded IE8 to IE9 and now I can't find eureka/searchlite/manuals etc.

                  Going to look at a Versant 80 1st call tomorrow and really need these back.

                  I've re-installed GSN but they still aren't showing?

                  What have I done?

                  I'm sure Xerox told me IE9 was the best for their software....

                  Many thanks.
                  E-Mail me and I will send you the procedure to get your PWS home, searchlite, and contents icons back on the Internet Explorer home page. I ask my win 7 PWS users to turn off Windows updates so this will not happen to them. I have found IE8 runs best for Win 7 32 bit PWS. xtraininc@cableone.net

                  Comment

                  • fatfingers73
                    Trusted Tech

                    100+ Posts
                    • Feb 2013
                    • 219

                    #10
                    Re: GSN PWS etc

                    Morning,

                    Email sent. Many thanks.

                    Originally posted by xtrain
                    E-Mail me and I will send you the procedure to get your PWS home, searchlite, and contents icons back on the Internet Explorer home page. I ask my win 7 PWS users to turn off Windows updates so this will not happen to them. I have found IE8 runs best for Win 7 32 bit PWS. xtraininc@cableone.net

                    Comment

                    • xtrain
                      Trusted Tech
                      • Dec 2012
                      • 233

                      #11
                      Re: GSN PWS etc

                      Looks like fatfingers fixed it with the procedure I sent him. Again, if you allow Windows 7 to do automatic updates, and you are presently using IE8/IE9, it will update to IE11, which will not work with PWS 11.

                      Comment

                      • fatfingers73
                        Trusted Tech

                        100+ Posts
                        • Feb 2013
                        • 219

                        #12
                        Re: GSN PWS etc

                        Yep all good. I left it on IE9, as I didn't want to risk rolling back to IE8 and losing it again.

                        Have a two week Nuvera course coming up soon and need it working.

                        Thanks again.

                        Originally posted by xtrain
                        Looks like fatfingers fixed it with the procedure I sent him. Again, if you allow Windows 7 to do automatic updates, and you are presently using IE8/IE9, it will update to IE11, which will not work with PWS 11.

                        Comment

                        • Krunal
                          Technician

                          50+ Posts
                          • Oct 2015
                          • 64

                          #13
                          Re: GSN PWS etc

                          can u send me pws and gsn for win 7 32bit. i want to use it for wc 5735 and 5655 krunal_shah787@yahoo.comthnx

                          Comment

                          • Mcs
                            Junior Member
                            • Apr 2009
                            • 4

                            #14
                            Re: GSN PWS etc

                            Originally posted by fatfingers73
                            Hello,

                            New to Xerox/edocs. Just upgraded IE8 to IE9 and now I can't find eureka/searchlite/manuals etc.

                            Going to look at a Versant 80 1st call tomorrow and really need these back.

                            I've re-installed GSN but they still aren't showing?

                            What have I done?

                            I'm sure Xerox told me IE9 was the best for their software....

                            Many thanks.
                            we use GSN pws11 in windows7 64bits and IE8 like user friendly

                            Comment

                            • nelsonind

                              #15
                              Re: GSN PWS etc

                              Hi everyone,
                              Is the service information now available as a pdf for a Xerox 700? I found the service manual for a Xerox 252, but not the Xerox 700. Do I need the software to repair the copier myself?
                              Thank you VERY MUCH!

                              Comment

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