Xerox 5335 reprints fax error report on boot from 3 months ago

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  • drewzif
    Trusted Tech
    • Jul 2013
    • 101

    #1

    Xerox 5335 reprints fax error report on boot from 3 months ago

    Have a Xerox 5335 using latest, firmware (not SPAR) that reprints a fax error report on boot every time. The error report of from May 2016.

    Have reset the NVM to factory defaults and also initialized the HD which cleans partition A i believe. Not really sure what to try next, not very familiar with this model but familiar with the 7120 which runs similar software.

    I reprinted a recent fax error and noticed the fax failed to save the scanned doc to the hard drive and therefore was unable to be sent. Maybe the HD is about to fail? After initializing HD a few test faxes were sent and received without issue, old report still prints on boot.
  • drewzif
    Trusted Tech
    • Jul 2013
    • 101

    #2
    Re: Xerox 5335 reprints fax error report on boot from 3 months ago

    Ok maybe someone knows how to fully factory reset this model ? Maybe that is my extreme solution ?

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